I love this box! The customer service is very helpful and their shipping is always very consistent and fast. I would highly recommend everyone who loves romance to buy this box. The swag they send you are usually book plates, bookmarks, or pens. I will say, if you're looking for a box that sends you a lot of merch on the side then IDK if this is your box. The box focuses entirely on the books they send you. Which to me it's not a bad idea.
After watching a bunch of youtubers open this box and falling in love with the items I thought I would give a try. I think their products are beautiful and well catered. However, this book box has the WORST customer service I have ever experienced. It took them a month, a MONTH, to fulfill an order I placed with them and then once I got it, it was missing an item. Not once did the customer service team contact me to let me know that their shopify was experiencing problems. I had to contact them to see what the hold up was and I was notified by some guy that they were having difficulty fulfilling orders. I would say you subscribe to this box with the risk of never getting it. I am STILL waiting for the box I purchased.