this was a horrible experience and both times so far I have reached out and only received canned responses. Plants arrived in very bad condition- I mean not even in the pots but broken off and pieces in the box. I was told to just plant them and to remember they are "babies and may need some time." Wouldn't that make you be more careful when you ship them? One of them is dead and the other is barely holding on. I even got an email that I am very sure they didn't even look at the pics or read the situation. This was a box I really wish I could have gotten my money back, not work price at all and customer service is horrible. Steer clear there are better services out there.