I purchased one month for my mother in law, who loves bagels but can't get good NY style where she lives. Unfortunately, she told us they were so tough she couldn't eat them, and didn't even think her dogs (a lab and collie- so heavy chewers) would be able to chew them that's how hard they were. The entire dozen was like that.
I did send an email to the seller last week to let them know, it's been 3-4 days and I haven't heard back. Incredibly disappointed in this product.