I ordered Finder Seekers on Dec 24 2018 and was charged for my first month that day. I tried to figure out when my first shipment is arriving on Jan 10 2019 through the site but it wasn't available so I reached out via Facebook. Lucy Calder "assisted" me with my questions by providing as little information as possible. After getting frustrated and noting that the customer service is bad she canceled my service and said it was due to an "insult" she received from me. My question was pretty simple. Why am I charged in Decemeber if I don't get the monthly service until February? She never answered. The exact insult was "Your customer service is pretty terrible, my friend."