When we first signed up for Suprise Ride my daughter loved it. She looked forward to getting a book, snack and a project to do. We then started receiving the same/ repeat boxes. I contacted them and the first time they sent me a new box. The second time it happened I did not get a response back. I then decided to cancel the subscription but was told they could not refund me but would continue to send out the boxes we had paid for. Our subscription had just renewed in July. We received one more box in August and have not received anything since. Multiple attempts to contact them go unanswered. The BBB could not reach them either. I may have to take legal action to get my money back or receive what we paid for.