I paid for a whole year for husband. They said there is easy return and exchanges. Well.... they don't send a return label. Customer service will not get back to us after 5 attempts. I have since contacted cratejoy because if I'm going to go thru this I want to return my husbands shirt and get a refund. This is totally not worth the trouble you have to go thru. If cratejoy and teeblox don't do anything I will be contacting my credit card company.