I bought this for my nephew thinking it would be an amazing gift to open every month. At first it was, although we specially ordered the box to arrive for his birthday (which it didn't) he loved what was inside. Over the next two months the packages came at the end of the month, considering he was receiving Halloween books the day before Halloween.... November came and once again the package arrived at the end of the month. December we received NOTHING. Then come January 3rd we receive a parcel request to pick up a package from the post office, when we get there we were told we needed to pay a $40.00 charge as the box had been marked with a total cost of $600.00! This was INSANE. we sent the package back. This is a great idea if you get what you paid for on time. Who wants Christmas books in January??? Trying to get some help is also disappointing, saying that information will be passed off to managers and then hearing nothing back doesn't really solve anything. We are very disappointed in this box and will NOT be continuing the membership when it expires.