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9

So hard to cancel

Jun 09, 2020
Susan N.
1 Review
1 Helpful Vote
Subscribed for 2 months
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Please know that this box is geared toward children. Playful. The biggest drawback is the difficulty you will have when trying to cancel. You will be astounded how difficult it is and how sorry it will make you feel that you even ordered it.

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3BirdsSoap said...Jun 10, 2020

Hello, Susan.

I received your email stating you had an issue cancelling and responded within minutes that it sounded like cratejoy needed to be refreshed. We have never had a cancellation issue before and it appears you have cancelled successfully within 20 minutes of the original issue. We are extremely communicative throughout the process, sending the owners personal contact for any issues that arrive. You received 3 boxes over three months and never said a word via email or the contacts, yet leave a 1 star review, mentioning a "scam," from an issue that had to do with cratejoy and not us or our products and though that does not seem fair, we wish you the best and were very happy to have had...

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