Q: When are you going to have new subscriptions open up? I want to subscribe! This box seems intriguing and lovely! Asked by Emily C., February 2021
Q: How does it ship Asked by Kerri B., February 2020
Sorry for the late reply! They ship in small kraft bubble mailers via USPS.
This is a lovely spell kit! Imagine getting a different mystery spell each month?? How much fun and put together very nicely!!
I placed an order and paid $25 total with shipping. 6 days later I received an email station that my order was cancelled with no explanation as to why and most importantly, nothing in regards to a refund. I checked my PayPal account and no refund was in my account. I then checked my “pending transactions” on my PayPal acct. (which will show me all pending refunds that haven’t been processed yet) and unfortunately, for me, there was no pending refund there either. I emailed the seller and writhing 5 min she responded informing me that my refund was sent the day before she cancelled my order. PayPal issue or seller issue. Time will tell.
Overall, anxiously waiting for a box that you can’t contain your excitement for to the point you check multiple times daily to see if it has been shipped yet for 6 long days in a row to open one saying “The seller has cancelled your order.” I am let down more than anything and now will begin my search for my next hopeful spell box. Fingers crossed.
I am sorry that I was not able to meet your expectations. I did, however, send out an email to all active subscribers well before I canceled any subscriptions explaining that I would be canceling and providing refunds due to the Covid-19 outbreak. And as I said in my reply email, refunds take 5-10 business days to process.
As for the issue of waiting for shipment, I do not ship boxes until the 7th of each month. If and when I am able to re-open I will try to make that more clear for future subscribers.
Thank you for your interest in my box. I am with you in feeling broken-hearted about its cancelation. I am sorry for the confusion and hurt that I...