Three month subscription gift was ordered 4/20/21 and still haven’t received the first months box.
On 5/18/21 received email stating gift was shipped, and still haven’t received first month box.
This is my first subscription month, and I haven't even recieved my first box yet. I am being charged for my second box, and of course I don't know if I like it. Canceling, cause I shouldn't be charged twice without even seeing the first box.
We would like to sincerely apologize for your first experience with us, it is the last thing we want for any of our customers and we can completely understand your frustration. We sent out an update on shipping information related to renewals but we understand not everyone will have seen them. We are reaching out to you personally with a resolution, please check your email shortly.
- The Accio! Team
I was so excited to receive my first Accio box.. But the excitement soon faded once I received the box. I pay $39.99 a month for this box and received a cheap set of stickers, flask, patch and bath bomb. This was a bit of a let down! I did my research before subscribing for this very reason.. All the pictures online show such an amazing box with unique Harry Potter items but what I received was far from it. I am holding out for one more box in hopes that this was just an off box due to everything happening but if the next box is anything like this I will be cancelling!
I just received my first box and I am not impressed at all. It's a Luna Lovegood theme and all the items were extremely cheap. I could have made all the items myself for a cheaper price. Hopefully next month will be better
Hi, Brooke. We are so sorry to hear that you did not care for the selections in this month's Luna Lovegood themed box. As always, all of our items this month were curated from artists who created them individually by hand. The full-sized natural soy wax candle (retail value of $28) was mixed in small batches and hand poured by a candlemaker in Tennessee, the Luna paper doll (retail value of $15) was illustrated and then cut and assembled by hand in Ohio, the Dirigible Plum leaf prints (retail value of $12) were painted by hand by artists in India, the bracelet (retail value of $2) was knotted by hand in New York, the Spectrespecs bath bomb (retail value of $8) is custom molded and...
I was super excited to get my first box only to be extremely disappointed was definitely not worth the price I didn’t like anything in the box wast of money
Hi, Faith. We are so sorry to hear that you did not care for the selections in this month's Accio! Box. As always, all of our items this month were either Accio! Box exclusives or were commissioned from artists who designed, illutrated, or created them by hand. When we value the items for our subscribers, we go by the artists' suggested retail prices and comparable fair market value for the Accio! exclusive items, which not only reflect the materials used but also the designers' investment of time, talent, and skill. We do hope you will be pleased with future selections. Feel free to reach out to us via email at email@example.com if you have any other questions or concerns!-Christina Maki Linville, Accio CEO