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The firs subscription box for screenwriters, playwrights and cross-genre writers!

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3

No box no response, rip off

Jan 19, 2019
Jessica M.
3 Reviews
3 Helpful Votes
Subscribed for 25 days
Overall

The boxes were to ship on the 15th. No tracking, no communication from the seller about the late delivery. I have emailed and received no reply. As far as I am concerned this seller is a thief. Now I have to jump through a ton of hoops to maybe get my money back. Stay away. Crate joy should has things in place to protect consumers.

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Across The Page said...Jan 21, 2019

Hi Jessica!We just sent you an email, today January 19th, responding to your email of January 17th. We apologized that we did not reach out to you when the shipment became delayed. That is our fault. We had explained in the original Kickstarter campaign that since this was our fist box that shipping could be delayed, but we do realize that we did not make that clarification on CrateJoy. Nonetheless an email should have been sent out immediately upon the delay so it is our fault nonetheless. Therefore, we will be refunding your box charge and shipping your January box free of charge for you to enjoy. We hope you do come back to us for a second month, but even if you don’t,...

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