Q: I placed an order on June 2nd costing me $61 and then you guys charge me again on the 15th without sending me a box from my previous payment. I was charged 2x already and still no box. Where is my boxAsked by Ray O., June 2021
Your order is scheduled for delivery tomorrow. Please review tracking information provided to you.
Q: When will I receive my box? I have not heard anything back and have yet to receive my box. It has been a month now and nothing.Asked by Perry J., April 2021
Q: When is my subscription billed?Asked by Mark A., September 2020
You will be billed immediately on signup. Subsequently, you will be billed on the 15th of every month.
Please note: you are billed for the following month's subscription. I.e. You are billed in November for your shipment in December. Remember, all order ship in the first week of every month, following sign-up.
You can modify, cancel, or skip a shipment by logging into your account portal. 100% flexible. 100% satisfaction.
Q: When is my subscription going to be shipped?Asked by Mark A., September 2020
Subscription boxes ship during the first week of every calendar month.
You will receive your order during the calendar month following your subscription. E.g. If you order on November 15, your box will ship in the first week of December.
I ordered a subscription for $61 on June 2nd and they charged me $61 again on June 15th without even sending me a box. I have yet to receive any box or info containing a tracking number. I have emailed customer service via adams toy box and no answer. I’m starting to feel like this is a scam. That’s $120 down the drain. I wanted to give it a shot and I get burned which sucks.
Your order is scheduled for delivery on June 18th, 2021. Your next box will ship in the first week of July, as per our shipping policy outlined on our subscription info page.
They charge a month in advance of shipping, but when they ship is up in the air. The policy says they ship the first business day of the month, the FAQ says the first week, and then when they fail at both they don't respond to customer emails until you call CrateJoy support and threaten a chargeback. When they do contact you, customer support is surly, so for example after keeping you in the dark about when they'll ship when you complain you haven't received your shipment, it's only then that they reveal that there is tracking on the packages, and you find out it's been sitting in an unexpected spot your mail carrier stuck it for two days. For all the inconvenience of when you'll get what you purchased, and the inattentive customer support, what you get is not great value. Great concept, poor execution.
Andrew is dissatisfied with our delivery schedule, yet was fully aware of it prior to ordering (as indicated in his comments). We deliver using the methodology recommended by Cratejoy, as do most subscription services that use the Cratejoy platform. Andrew indicates USPS delivered his package, but it was in an unsuspecting spot. This is beyond the control of the merchant, and we advise customers to place a sign near their patio or door indicating where they want delivery personnel to leave deliveries. Finally, the customer was provided with tracking information immediately when it was requested.
I have not received one item from this seller. The shipping policy states they ship on the first. My shipment has not even been prepared yet and it's the 7th. Originally order on March 19th leaving plenty of time to have my order out and shipped by the promised day. 10 minutes after posting this review I was contacted by the seller informing me that my order would ship out next day.
We were closed for the Eastern weekend holiday. This means we did not start shipping until the 6th of April. Despite the long weekend, we are still within the stated timeframe of the first full week of every month.