I ordered a subscription for $61 on June 2nd and they charged me $61 again on June 15th without even sending me a box. I have yet to receive any box or info containing a tracking number. I have emailed customer service via adams toy box and no answer. I’m starting to feel like this is a scam. That’s $120 down the drain. I wanted to give it a shot and I get burned which sucks.
**Update. I was told that my box would be out for delivery on the 18th. I haven’t received any box or tracking number. I have contacted them many times on many social media platforms and no answer back.
**Update #2. I have contacted them so many times regarding my refunds or packages and I haven’t gotten any answer back. It’s been two months and I’m still waiting. I’ll say that there products are good but as far as customer service you guys really suck. I just want what a paid for or a refund.
Your order is scheduled for delivery on June 18th, 2021. Your next box will ship in the first week of July, as per our shipping policy outlined on our subscription info page.
I have not received one item from this seller. The shipping policy states they ship on the first. My shipment has not even been prepared yet and it's the 7th. Originally order on March 19th leaving plenty of time to have my order out and shipped by the promised day. 10 minutes after posting this review I was contacted by the seller informing me that my order would ship out next day.
We were closed for the Eastern weekend holiday. This means we did not start shipping until the 6th of April. Despite the long weekend, we are still within the stated timeframe of the first full week of every month.