They charge a month in advance of shipping, but when they ship is up in the air. The policy says they ship the first business day of the month, the FAQ says the first week, and then when they fail at both they don't respond to customer emails until you call CrateJoy support and threaten a chargeback. The bottom line is they ship when they feel like it, and then when you complain, tell you that was their policy all along.
When they do contact you, customer support is surly, so for example after keeping you in the dark about when they'll ship when you complain you haven't received your shipment, it's only then that they reveal that there is tracking on the packages, and you find out it's been sitting in an unexpected spot your mail carrier stuck it for two days. For all the inconvenience of when you'll get what you purchased, and the inattentive customer support, what you get is not great value. Great concept, poor execution.
Andrew is dissatisfied with our delivery schedule, yet was fully aware of it prior to ordering (as indicated in his comments). We deliver using the methodology recommended by Cratejoy, as do most subscription services that use the Cratejoy platform. Andrew indicates USPS delivered his package, but it was in an unsuspecting spot. This is beyond the control of the merchant, and we advise customers to place a sign near their patio or door indicating where they want delivery personnel to leave deliveries. Finally, the customer was provided with tracking information immediately when it was requested.