My plant showed as being shipped on May 3rd, but didn't arrive officially until the 13th - days after the renewal for the next box. I know that's not the fault of the shipper, but a USPS thing, so I didn't take away any stars for that. I'd wanted to wait to see if I liked the plant before renewing, it just didn't happen that way.
I was afraid my little plant would be damaged due to being in transit so long, but it was just fine. I love the little ceramic planter and that the dirt and rocks were included (frogs are mine). So far so good with this little sprout. My son named it "Bob".
I'm keeping my subscription for the next plant and can't wait to see it!
We welcome Bob to our plant community! Thank you for your patience with the shipping. Everything has been very delayed due to the current health crisis. So glad to hear you are happy with your box and that Bob is healthy!
Thank you! Nina
This is my favorite box so far!
So glad to hear you enjoyed your box!! Thank you for the positive review!
My plant arrived in perfect condition. I was pleasantly surprised with the thoughtful and personalized notes included in the box. I appreciate the care that was taken to get my plant across the country in good condition. The care instructions are clear and precise. No guessing on what to do with the plant. I will definitely continue this subscription and look forward to it each month.
So glad to hear you enjoyed your box! We appreciate your feedback about the hand-written notes thanking customers and wishing them safety and health. We hope you enjoy future boxes just as much!
Unfortunately my little guy had some trouble on the way here. Some leaves fell off and the plant itself looks like it took a bit of a beating. Loved the little pot it came with but waiting to see if my plant does better before I transplant. I know these things happen but not a great start to my subscription.
Thank you for the review! I'm sorry to hear your little plant didn't do great in shipping. Each month we work diligently to improve our shipping methods and keep the little guys healthy. We appreciate your patience as we figure out the best shipping methods and will gladly replace your plant if it doesn't make it at no charge to you. Thank you again and have a wonderful day!
My first box I received a broken planter.i took pictures and sent them with an email showing what happened to it and immediately nina responded and stated she would have a replacement out to me.she sent a replacement out the next day.i just received it and this one isn't broken.wonderful customer service and I thank you very much for the replacement and the customer service... quality gets five stars also.
Thank you so much! Glad to hear your new planter arrived in apt condition!
My box arrived in perfect condition, expertly packed and clearly marked fragile. Everything I needed to care for my new plant was included and looks great. Can’t wait for future months!
Thanks so much Alyssa! Appreciate your wonderful review. Can't wait to share future boxes with you 🌱
Love my succulent and air plant!!!!
Thank you Vickie!
Product arrived in a timely manner. The plant was packaged with care and was in excellent condition. So glad that I purchased from this business.
Thank you so much for your positive review! We appreciate your business 🌱
I love getting plants in the mail. However, I would love to have a little information about the plant, the name, will it have to be repotted as it grows, where it originated, etc. I have quite a few plants and they listen to classical music most of the day, so they do fine. I just need information. Thanks!
Hey Lisa! Thank you for your positive and constructive feedback. We are improving our boxes each month and will absolutely keep your info in mind when planning future boxes. Thank you again, Nina.
Shipping came on time. Im so glad I ordered a beautiful succulent!! Will certainly order again! I recommend to everyone who loves plants.
We're so happy that you enjoy your box! Thank you for your continued support and we look forward to sending you our August Edition 🌱
First box was great! I named her Fern. 🌿🌱
Thank you so much for your positive review! I'm glad you enjoyed your box!
My favorite new subscription! What a beautiful plant and little blue ceramic fox planter! Thank you!
So glad you enjoyed your first box!
Love this subscription. Each plant is
packed perfectly and it brightens up my very dreary office space.
Lol Glad your office is looking more lively!
Cute little plant and a cute little container. Plant arrived in great shape. Appreciated the card that identified the plant and had care instructions.
Of course! Thank you so much for your business!
Healthy plants that are well packaged, containers are cute.
The plant came broken & the dirt was opens nd half empty.
Trying to revive it but we’ll see ...
Hey there! Thank you for your honest review. We do our best to package our plants with care however shipping is out of our control. We absolutely understand the frustration though. We would be happy to give you 20% off your next box for your trouble. Our goal is to ensure you are happy with your purchase and will do what we can to keep it so. We just emailed you for your 20% off a future box and hope it will make up for your damaged plant.
Have a wonderful day, Nina
Sadly, none of my succulent babies survived. The first one was probably in the best condition, and the last one which I recieved 2 days ago probably looked the roughest. I could tell they were packaged with care, so I wouldn't say that was the issue. On the bright side I got a couple adorable pots to use!
I'm so sorry to hear that your succulents didn't do well in shipping! We are working hard each month to improve our shipping methods and we understand that it is still in progress and we have a long way to go. We will happily send you replacement succulents if you'd like and a discount on your next box should you choose to keep your subscription. Thank you very much for your business and have a wonderful week!
Due to no fault of the seller, the plant arrived in poor condition. It was obviously packaged with care, however, most of the dirt in the pot was gone and the plant itself was dry and many leaves had fallen off. I quickly re-potted the little plant but as of today, all the leaves have fallen off, it's just a stem. I don't want to give up on the little guy. If any one has any suggestions, please let me know.
I did contact the seller upon receipt and let them know what had happened. They offered me a discount on my next box, so I'm not giving up on my subscription now.
Hey there! Thank you for your honest review. We have found the issue with our shipping methods and are improving them every month. We appreciate your patience and have just given you 20% off your most recent box. Our apologies again for your unfortunate experience.
Thank you, Nina
I keep seeing all these beautiful plant pictures in the five star reviews, but this is what I got, and I’d have to say I’m a little disappointed and confused I guess 🤷♀️ I just don’t see how this is going to do anything if I plant it, it’s seems almost like a piece of grass, that is dead?
Thank you for your feedback! Your plant seems to have arrived damaged and unhealthy, and we would be happy to send you a replacement right away. We will email you shortly with details and a picture of the plant we will send you for you to confirm that it is a plant you are happy with. The new plant will be shipped within the next three days. We want to make sure that you are satisfied with your purchase and will do what we can to make it so.
Hope to hear from you soon!