Q: How do the shoes run? I’m normally an 8 1/2 should I size up or down?Asked by Lisa M., March 2020
Hi! I suggest ordering up a size so go with a size 9. We also do offer exchanges if needed :)
Q: Hello I’ve been a customer for months now and this months box has been taken from my bank account for quite some time and I have not received the box months now! Asked by Ammie J., June 2021
Q: How do I track my orders Asked by Lisa P., October 2020
We will send you an email with your tracking info when your order prepares to ship. If you feel it has been long, you always have the option to email us at our support email for an update.
Q: I have yet to receive my box or a email that confirms my order but the money was taken out of my account. I called your phone number but machine picks up. Now I have concerns about cancellations. Asked by Valicia R., May 2020
Hi Valicia, all customers who sign up in May get our June box that ships around the beginning of the month. Also feel free to reach out to our support email with direct questions concerning your account.
It doesn’t surprise me. And all they can say is sorry covid 19.
As a hairstylist I absolutely love receiving this box. Different hair lovers items every month. From shears, capes, hair clips , clothes and a ton of other cute hair themed items. This box is definitely worth checking out!!
Thank you Amanda! We are so happy that you are a part of our HCB Family!
After canceling this so called subscription service, removing all forms of payment, somehow this company still has access to my checking account and is withdrawing money without authorization! That is theft!! Customer service is non existent! They do not answer phones nor acknowledge emails. I will pursue legal action against you Hairstylist Club Box if you do not refund the money you have stolen from my account!
I have not received my April, May or June box. I have reached out to your business on all methods of contact with no response. This WAS a cool box but I no longer recommended this box. Stop charging if you can't deliver. F- with a report to the BBB and my credit card company for fraud.
This website is very disrespectful, i sign up on march of 2021 never received my box in april . After that i signed up for the $39 . And in april they took it upon themselves to chage my plan to 59 and till that day almost may i never received anything. And not only that is hard to get in contact with anyone their number sounds busy when you call and they dont respond to emails quickly, also they try to test my knowledge letting me know that this is for cosmetologist or people that do hair. Fisrt of all i am student . That is the reason why i wanted overall tbey are bad buisness and risky.
Thought I was ordering a box of goodies. In reality I paid to have a credit to spend money on a website that is out of stock on everything. Waste of $50. I could have gone on Amazon and done that.
The first box took almost 2 months (not what their description said)
I purchased a 6 month, one time subscription for my daughters birthday. This company auto renewed the purchase even though I specifically chose not to check the box to have it auto renew. I have screenshots of how I filled out the subscription and they claim ALL subscriptions renew so it doesn’t even matter what was selected. Terrible customer service.
90% of the products have been exceptionally cheap. Sizes are a joke. Material is thin and unusable. Shoes are Dollar General quality at best. DO NOT WASTE YOUR MONEY.
I thought for $40 this box would have something fun and useful for me to show off, instead it turned out to all be junk. Very disappointed and canceling
I look forward to my box every month! For the price I feel i get some really great stuff. I don't always love everything but it's worth the money. I have been receiving my HSCB for 2 years I highly recommend it.
Thank you Lynn! We are so happy you are a part of the HCB Family!
Worst subscription box ever , I can do that with my cricut , for less and buy the brush from bueaty supply .