Q: How do the shoes run? I’m normally an 8 1/2 should I size up or down?Asked by Lisa M., March 2020
Hi! I suggest ordering up a size so go with a size 9. We also do offer exchanges if needed :)
Q: How do I track my orders Asked by Lisa P., October 2020
We will send you an email with your tracking info when your order prepares to ship. If you feel it has been long, you always have the option to email us at our support email for an update.
Q: I have yet to receive my box or a email that confirms my order but the money was taken out of my account. I called your phone number but machine picks up. Now I have concerns about cancellations. Asked by Valicia R., May 2020
Hi Valicia, all customers who sign up in May get our June box that ships around the beginning of the month. Also feel free to reach out to our support email with direct questions concerning your account.
It doesn’t surprise me. And all they can say is sorry covid 19.
As a hairstylist I absolutely love receiving this box. Different hair lovers items every month. From shears, capes, hair clips , clothes and a ton of other cute hair themed items. This box is definitely worth checking out!!
Thank you Amanda! We are so happy that you are a part of our HCB Family!
I Absolutely love and look forward to receiving this every month. I get excited when I see that black box delivered. Customer service is amazing I've only had one issue but it was resolved quickly. Thank you
Thank you Tammy for your kind words! We love having you as a part of our HCB Fam!
I saw a post on Facebook and decided to give it a try. I did wait a while for it to come in, but with covid I understand. I was so excited when it finally came in and the stuff was so nice. I can't wait to use it all! I'm looking forward to my next box.
And we are so happy you did Megan!! Thank you for your understanding with shipping delays and we are so HAPPY that you loved your box!
I look forward to getting my box every month. Excellent gift to me. Thanks for the boost.
Thank you Antoinette! We are so happy you love them as much as we do!
I just simply love getting my box every month. It is always filled with great surprises. Very useful items.
Thank you Stacie! We simply love creating these boxes for our HCB Family!
This is the best box ever! I look forward to it every month and get so excited when the mail comes! The products are of good quality and I love the hairstylist swag! Thank you for help making my salon/ career better!
That is so sweet Megan! We appreciate your kind words and we are so happy to hear!
I love it so much it hell me with my job.
Thank you Shadowa! We are grateful that you belong to our HCB Family!
I love the box! I look forward to it every month.
We are so happy you love it Mady, thank you!
Absolutely love this idea, the people behind it, the creativity, the feeling of opening a box with surprises!
Thank you Aaron! We LOVE that you LOVE our boxes as much as we do!
I waited 2 months for my June and July subscription boxes. When I finally got them, they were the exact same so now I have 2 of everything. Also, in my opinion, the things in the box that I got were not worth the price. It’s a great concept but I believe it is being poorly executed.
I apologize for your experience. We definitely admit we had issues with our June and July boxes; most being out of our control. However, we are happy to announce that we are now shipping out of our home base warehouse! This has streamlined our process and shipping is running more smoothly. I do not see you have ever reached out to us, so please feel free to reach out to our support email with any questions or concerns. Thank you!