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and the Story Begins reviewsReviews

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Bad quality and customer services

Dec 07, 2018
Quynh-nhu N.
1 Review
Subscribed for 3 months
Overall

I subscribed to the 3 months subscription. There is nothing interesting about the books. It was mostly undiscovered books. It wasn't even gems. I didn't enjoyed any of the books. I unsubscribed after the first month. After my 3 months ended, they charged me again. I emailed them and never received a reply. It turned out that my subscription wasn't cancelled properly, so I cancelled again. I asked for a refund, because why pay $50 for useless and uninteresting books. Customer services was very rude and hostile. I absolutely do NOT recommend this subscription. It is not worth it.

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Very unhappy

Oct 23, 2018
Doniqua L.
1 Review
Subscribed for 18 days
Overall

I'm not happy at all with this subscription and I haven't even received the package yet. It was marked as shipped on the 17th and still has yet to be taken to usps per usps website. I was sent something else Friday from Kentucky and received it today via usps so it makes me wonder. Also it states in the description they ship every week well I signed up on the 4th and they didn't do the postage until the 17th....and I still haven't received any books. That's not shipping every week to me. I even was nice and asked they said oh it'll ship next week...then I asked a question about billing and was never answered. With this being online I am not comfortable with the communication and not standing up to doing what you say you'll do. I'm better off getting a Barnes and noble membership and picking out my own horror novels in person than risking this. I cancelled.

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No one is answering my emails

Jun 15, 2018
Patricia P.
4 Reviews
Subscribed for 1 month
Overall

I specifically emailed the company before I even made the purchase to tell them that i like q specific type or YA books, fantasy/scifi, but no one ever responded. The books did get here in a timely manner but I also did not like that they put a permanent marker spot on the pages on the bottom of the book, by guess is to know which books are for the boxes and this is a bookstore. Anyway, I dont like Mark's on my books not do I like folded corners on several of the pages which I also recieved in my soft back book. But most important is that they didnt even try to accommodate the readers style or read my emails. I even emailed them again yesterday to see it they could rectify the situation or at least assure that it wouldn't happen again, but they never responded again. I am 29 years old and not interested in a book about some new psychedelic drugs that high schoolers are taking and manufacturing, not am I interested in some book about teenage drama, love, revenge, or any of that. Both of my books where books I hate. I think I am going to have to cancel my subscription if no one reaches out to me soon, which really sucks because I really do love to read and haven't had the chance to since my daughter was born over 2 years ago.

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