and the Story Begins reviewsReviews

Problem left unresolved by company

Apr 30, 2020

I'm so disappointed. Initially I was so excited when I ordered a box. I actually ordered 2. They came and it was so fun unwrapping the books. I recieved some great books. HOWEVER, one of the books came damaged. The pages were water damaged and the glue came undone from the pages holding them to the spine. I contacted them to find a relove. They first emailed me and seemed as though they wanted to help but after I replied stating the issue they never responded. Even after a second attempt to contact them, they still did not respond. Terrible service from what seemed like a great box.

Don't like book selection

Jan 29, 2020

I've read three books so far and I enjoyed only one. I also wanted to change my subscription to YA every month but it was only changed for last month for some reason. Don't want to keep receiving books I'm not interested in.

Bad Quality

Oct 10, 2018

The two books came wrapped in cute thread and brown packages and it was definitely a thrill to open them. However, the two books were uninteresting and poor quality. Both have black smudges along edges of the pages. One had a large black dot on the bottom and scratches on the cover. The second book looked like it had been chewed a bit on the bottom of the pages, not sure what happened there.

Fun to open but left disappointed.

Customer service doesn't seem to exist

Jun 15, 2018

Ordered 3 month subscription as a Christmas gift. A few days after receiving a shipping confirmation email, I received a subscription cancelled email followed by a refund email. I replied asking why it was cancelled and never got a response. The first month did arrive, and I was refunded for the balance of the next 2 months, but not getting an answer for why, I went with another subscription site.