Q: Hi, the description currently says that new subscriptions will ship in September, but is this still true? It is now January. Thank you!Asked by Russell B., February 2020
Q: What is the cost of shipping to Canada?Asked by Engel, June 2019
I have researched this and it appears that shipping to Canada will be about $20
Q: Will I get the March box if I order now?Asked by Jamie B., March 2020
The Spring box has been canceled because the pandemic is causing issues with suppliers so the maker is giving everybody a refund for this box
I always wanted to try a book subscription but I’m a slow reader. I found this seasonal box with 4 books a year and thought a perfect box for me. I subscribed for the year and I only got two boxes out of it.
I understood why the June box was canceled. Covid really hit hard the first time and small businesses were all trying their best. We were promised a return for the unsent box, never got mine. I messaged the seller, but no answer. But I subscribed for the whole year so I thought maybe I’ll get the next box and then I will get my refund. No box in September and no refund. I contacted the seller again, no response. So I contacted Cratejoy and they told me they will get back to me when they get into contact with the seller. So far they haven’t gotten back to me.
Very disappointing experience.
Subscribed to this box at the beginning of May. As this was my first foray into subscription boxes, I sent an email asking if I would receive a box that month or the following month. No response. Sent another email asking the same question because again, I'm new to this whole thing and still nothing. I only received an email from Cratejoy when I reached out to them with the same general questions. Came on here today since Cratejoy was able to explain that the first box would be mailed out on 6/15 (today). Didn't see any tracking # in my account. Sent an email asking for the tracking # and explaining that I had sent numerous emails which all went unanswered. Said that if I didn't receive a tracking # by close of business tomorrow, I would be cancelled. Finally received an email asking me to cancel. Super classy. Instead of just providing a tracking number or even communication if the box was going to be delayed, they instead chose to cancel and refund my order. Works for me! Don't have to deal with an unresponsive person who doesn't communicate with customers. I'll take my money where it's appreciated to a company that actually knows and understands customer service.
First box was winter / Christmas-themed, starting with "Hogswatch" by Terry Pratchett, an absolute must-read, Both the candle and the bath bomb were high quality, long-lasting, and pleasantly-scented without being overpowering. The treats of both drinkable and edible variety were very tasty, and everything together brought about just the most relaxingly festive feeling I could have hoped for. (I work retail, it's the holidays. "Relaxing" is a luxury and hard to come by. Consider this high praise.)
I loved the quirky themed box I got! Truly genius! I enjoyed using all the products and loved how they all matched the theme. Thank you so much for this lovely way to pamper my mind and my body!
This package was custom made for me and all of my quirky allergies. I couldn't be happier. Thank you so much!!!
Loved this box. The spa products were all without funk. No sulphates, parabens, phthalates etc. I could use everything without cringing and truly relax. The book was great as well. I had the December box with the Hogsfather. Easy entertaining read that really offered some fun escapism ...
I received the December box as a gift and could not have loved it more. This is a wonderful option for your own self care treat, or for anyone in your life that might need a pick me up. This box is really well put together and will definitely bring a smile and some much needed "me" time. So light that candle, make a cup of hot cocoa, drop that bath bomb into the tub and sink into a good book. <3