Sci Fi and Fantasy novels accompanied by themed bath products

Plans as low as $29.99 / 1 box every 3 months

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6

My first subscription box FAIL

Jun 15, 2020
Linda G.
1 Review
1 Helpful Vote
Subscribed for 1 month
Overall

Subscribed to this box at the beginning of May. As this was my first foray into subscription boxes, I sent an email asking if I would receive a box that month or the following month. No response. Sent another email asking the same question because again, I'm new to this whole thing and still nothing. I only received an email from Cratejoy when I reached out to them with the same general questions. Came on here today since Cratejoy was able to explain that the first box would be mailed out on 6/15 (today). Didn't see any tracking # in my account. Sent an email asking for the tracking # and explaining that I had sent numerous emails which all went unanswered. Said that if I didn't receive a tracking # by close of business tomorrow, I would be cancelled. Finally received an email asking me to cancel. Super classy. Instead of just providing a tracking number or even communication if the box was going to be delayed, they instead chose to cancel and refund my order. Works for me! Don't have to deal with an unresponsive person who doesn't communicate with customers. I'll take my money where it's appreciated to a company that actually knows and understands customer service.

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