I've received three boxes so far and the experience has been... okay. This last box contained 2 items easily found on AliExpress making it very difficult to see how we get value for money in every box.
The shipping has been extraordinarily late with no explanation provided if you aren't a member of the Facebook group. I understand a pandemic is going on but maybe sending out a mass email apologising for the box being sent a month (!) late would help the delay go down easier as well as reduce the number of impatient queries. It also doesn't help that when people leave feedback in the form of a negative review it seems to be ignored by the business and generally attacked by loyal subscribers, which is not a good look. Everyone is entitled to an opinion and the opportunity to share their experience.
Customer service is SO important to any business, and just saying you don't have time for it isn't good enough.
That said, the artwork on the booklet is stunning, and the information provided is well researched. Generally there are one or two items in the box that are nice. This box has some real potential and I would like to see it improve but at this stage I can't recommend it.

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Bad customer Service

Aug 15, 2020

Bronwyn H.

1 Review

Subscribed for 4 months

Overall

Shipping

Quality

Curation

Customer service is absolutely atrocious. Sometimes multiple payments can go out before your first box arrives. Trying to contact the owner takes a lot of work and the Facebook group for subscribers deletes anything negative that gets said. There's a lot of horror stories out there where the owner cant delete them. The product is nice though when the jars don't arrive open with herbs everywhere.

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