Q: Is it possible to receive varying sizes each month? Asked by Rebecca K., April 2020
Yes! We make it very easy to change your plan each month. We encourage our clients to adjust the sizes they receive. A personal curator is assigned to you when you sign up and can assist in recommending sizes and making changes to your plan.
Q: What is the size of a medium and a small?Asked by Elizabeth C., December 2019
Our Small Plan sizes are 8in x 10in or 8in x 8in.
Medium Plan sizes are 12in x 16in or 12in x 12in.
If you have any additional questions, please feel free to contact us by using the Contact Seller button on our listing
I have waited weeks for an email back with many attempts to try and get in contact. I paid for two more prints that I have not received curations for since December!! HORRIBLE CUSTOMER SERVICE!! I want my money back, but nobody will respond to my emails!! This is a SCAM!!!!
I'm really disappointed that I was charged my Art Crate subscription on January 2nd and received no email from Art Crate to select my artwork for the month of January. This morning I was charged for the February Art Crate. This means I've been charged twice for a subscription with no product from the previous month.
I got a $100 gift card to this company as a Valentine's Day gift. I only received 1 out of the 3 pieces that I should have gotten. I've sent MULTIPLE emails to my curator "Rachel", sent emails directly through their website, and even tried the live chat. NO ONE has gotten back to me. This company is an absolute rip off with horrendous customer service. Do not waste your time or money.
It's a bummer because I like the concept. They just can't follow through on a timely manner. The prints were a nice selection and printed on regular old photo paper. I am unsubscribing because although I did receive my prints (eventually) the response was very slow.
I ignored the bad reviews and decided to subscribe anyway. I received my first 6 options from Rachel the curator and responded but never received communication from there. I reached out an additional 3 times and still nothing. When I cancelled my subscription, I received an email from the co-founder Chris and expressed my concerns. I mentioned I would love to resubscribe if I could just get a response. He mentioned she'd get back to me by the end of the day. I received an email the following day expecting to proceed with my original email thread and request but received the following instead:
"I wanted to personally checkin and ensure you're happy with the service you received from Art Crate. We had a blast curating art for your home [I never received a single print]. Our business lives and dies with our client satisfaction. Is there anything else we can do to ensure you had a good experience with Art Crate?
Have an inspiring day,
I'm extremely unhappy and you will be too. You're betting off ordering prints from Etsy.
Horrible customer service. Lack of communication and broken promises. DO NOT USE THIS SERVICE.
I was really excited about art crate but it was a huge disappointment. Their prints were pretty boring and dull and the curator took a while to get back. In the end I could not find a print I liked and am currently working on getting my money back despite their customer satisfaction guarantee claim.
I really wanted this to be what I imagined this! While this was great for a couple of months, after that it seems to be stale or recycled of the rejected ones. I would either skip months, pick out items for gifts (which I barely gave) or just pick the best of what was offered after getting a new pick to get over the process and see if there were something new in the next month. Unfortunately this didn't come. As many times I skipped months, tried getting new offerings, showing pictures of what I liked by descriptions of store esthetics, pictures, color combos or instagram. This didn't help. After a while, I was frustrated. I cancelled my box subscription multiple times, and they kept charging me and without a curation, they ignored my numerous emails on getting art or a refund, stopped email me pictures and never sent me art. As I said I enjoy some of the art, overall what a waste of money. You will settle or overpay in my case with nothing to see. Go find a local artist, or indie store. You'll know who it's going to and appreciate it more in the long run.
I have loved every piece of art that I have received from art crate. When people come into my home they say they feel like they are in a HGTV show and I know it is because of my diverse and awesome art collection. I loved how with art crate you could change your sizing preferences at any time so it was easy to get a variety.
I really enjoyed receiving the art prints from Art-crate. Their customer service is great. Rachel was a tremendous help when I had questions. I recommend Art-crate to anyone wishing to break out of their art print rut.