I have waited weeks for an email back with many attempts to try and get in contact. I paid for two more prints that I have not received curations for since December!! HORRIBLE CUSTOMER SERVICE!! I want my money back, but nobody will respond to my emails!! This is a SCAM!!!!
I got a $100 gift card to this company as a Valentine's Day gift. I only received 1 out of the 3 pieces that I should have gotten. I've sent MULTIPLE emails to my curator "Rachel", sent emails directly through their website, and even tried the live chat. NO ONE has gotten back to me. This company is an absolute rip off with horrendous customer service. Do not waste your time or money.
It's a bummer because I like the concept. They just can't follow through on a timely manner. The prints were a nice selection and printed on regular old photo paper. I am unsubscribing because although I did receive my prints (eventually) the response was very slow.
I ignored the bad reviews and decided to subscribe anyway. I received my first 6 options from Rachel the curator and responded but never received communication from there. I reached out an additional 3 times and still nothing. When I cancelled my subscription, I received an email from the co-founder Chris and expressed my concerns. I mentioned I would love to resubscribe if I could just get a response. He mentioned she'd get back to me by the end of the day. I received an email the following day expecting to proceed with my original email thread and request but received the following instead:
"I wanted to personally checkin and ensure you're happy with the service you received from Art Crate. We had a blast curating art for your home [I never received a single print]. Our business lives and dies with our client satisfaction. Is there anything else we can do to ensure you had a good experience with Art Crate?
Have an inspiring day,
I'm extremely unhappy and you will be too. You're betting off ordering prints from Etsy.
Horrible customer service. Lack of communication and broken promises. DO NOT USE THIS SERVICE.