This box wasn't worth waiting for. I was excited to have something uplifting and it was cliche and a lot of cheap paper products. I didn't feel like I mattered.
Hi, Valerie! First, we want to thank you for taking the time to leave a review. We are so appreciative to receive feedback. It helps us to improve. We did just want to address your concerns. You subscribed to the mini pack for $15, which does have fewer items than the box. You should've received a backpack or tote, a coin purse or bag, "Live Happy" cards and an activity. The cards, activity, and the insert are the only paper products you should've received. Your comment "a lot of cheap paper products" is concerning. If you received more than what is listed, please let us know and we will certainly fix it! You DO matter!
My 13 yo received her box & was in tears. First of all, we do not celebrate Christmas & there were 3 items for that holiday. The items all came from the dollar store & 2 were broken including the ornament which had glass everywhere.
I’m no stranger to monthly boxes. My subscriptions include SingleSwag, FabFitFun & PopSugar.
My money needs to be returned immediately. We will gladly ship the box of crap back to you, but expect to be refunded for that, too.
What’s most upsetting is that this was supposed to uplift my daughter & had the complete opposite. Disgraceful.
Hello, we are sad to hear that your daughter was disappointed. We would like to address a few of the issues first. Just so we're clear, there was not one item bought at any dollar store, not even the candy canes. Second, we wrestled back and forth with including Christmas items, but most of our customer base said that's what they would like to see, so we took a risk. Third, We are unable to give refunds (as stated in the policy on our page), but if you would send us a picture of the broken items, we will gladly replace them or even send something to substitute the Christmas items since she is unable to use those. These boxes are curated thoughtfully & prayerfully....
I was not impressed at all, nothing like the pictures or descriptions given. Will not recommend. The only thing I will say is she liked the glitter bar soap but for $15 + not worth it.
Heather, we are sorry to hear that you were not "impressed" with the You Matter! Pack. We appreciate the feedback you have to offer. We hope to provide some clarification regarding our box. The You Matter! boxes and packs were designed to help young people who struggle with mental health issues and other similar issues. We are happy to hear that your daughter loved the bar soap! We hope that she also completed the activities & learned more about her self-confidence. We just wanted to address you concern for the value. The journal retails at $8.50, the cube activity for $2.00, the soap retails at $2.50, the message in a bottle for $3.00, plus the magazine for $2.00. We hope you see the value is...