Delicious but poor customer service
by ashley written last month
The treats in the bakers krate are always absolutely delicious and I love the idea of showcasing different bakeries! Had troubles with shipping though. 2 of my boxes were over 2 weeks late and by the time they arrived both had most products several days expired :( tried to contact customer service and after 2 emails, a facebook message, and 5 business days someone finally got back to me via a different email address than posted on their website. My email was polite and all I received was "We already spoke through this email as it is the best way to contact us. We will add a box to the end of your subscription" no apology for my troubles or anything.
I canceled my subscription but since I had prepaid for 6 months, I have to wait until June to see if my "free box" actually arrives.
by Amanda written 2 months ago
I got this for my sister as a birthday present over a year ago and we’ve never been disappointed with our box. Everything is fresh, there’s a good variety, and everything arrives intact. Would highly recommend.
by Andrea written 5 months ago
Received my first box, I enjoyed everything within two days....the treats were fresh and tasty!