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Sending bakery fresh sweets, straight to your door!


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Delicious but poor customer service

Jun 15, 2018
Ashley L.
1 Review
Subscribed for 1 year
Overall

The treats in the bakers krate are always absolutely delicious and I love the idea of showcasing different bakeries! Had troubles with shipping though. 2 of my boxes were over 2 weeks late and by the time they arrived both had most products several days expired :( tried to contact customer service and after 2 emails, a facebook message, and 5 business days someone finally got back to me via a different email address than posted on their website. My email was polite and all I received was "We already spoke through this email as it is the best way to contact us. We will add a box to the end of your subscription" no apology for my troubles or anything.

I canceled my subscription but since I had prepaid for 6 months, I have to wait until June to see if my "free box" actually arrives.

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