Q: I have been sending messages regarding my order and am not receiving a response. I am becoming increasingly frustrated and now even more to see others are having the same issues. Where is my box?Asked by Amanda C., June 2020
Q: I have subscribed to this but my order hasn’t come? What should I do? I have sent several messages and haven’t received a reply.Asked by Holly K., June 2020
Same here. I ordered April 16th. Never received a box. I canceled explained why I canceled, sent a dm on Instagram. No reply’s to those. Went on their website and sent an email, that came back returned. Then I contacted cratejoy’s customer service they were very responsive to me and said they were contacting the company, that they will keep trying to get my box or refund for me. That was a month ago. I’ve heard nothing back from anybody....
Q: Your cover page states from $14.45. But I don’t see that option anywhere. Please advise Thank you Asked by Ann L., January 2020
Thank you for your interest in our subscription box.
$14.45 is what our Soap Of The Month box works out to be for one month if you prepay for the 12 month subscription plan. In other words, you pay for the entire year upfront which is $173.40, but that works out to be $14.45 per month.
I hope this helps!
Bath Cocktail by Bathing Buff
Q: how much is shipping to canadaAsked by Hira T., October 2019
I'm sorry, but we no longer ship outside the United States.
After much difficulty in getting a response from this company I checked their Facebook page. They have gone OUT OF BUSINESS, and are still taking people's money for new sub boxes. Their last facebook post was on 3/31
I love this box!!! (and I'm super picky) I've been getting it for two months now. The November box had this apple cider donut bath bomb that is literally the best scent I've ever experienced. The December one is equally fantastic and came with a delightful wax melt diffuser. It's so pretty and the wax melts it came with smell so good. All the products are very high quality and packaged beautifully. And the bath gel is the only one I use now. Mine ran out just in time for me to get the next box.
I get the mid sized box and it's fantastic and well worth the price. I'm considering upgrading to the bigger one to see what it's all about. I'm just waiting to see if they post more information about the difference between the two.
The only thing I don't like is the shipping cost, but nobody likes to pay for shipping.
There’s more to fall than Halloween and hay rides. The fall fruit harvest brings a bounty of delicious treats that inspired this month's theme. From apples to figs, and of course pumpkins, we have a variety of fall fruit goodness for your body!
Here is Jersey we don't go to the beach, we go DOWN THE SHORE! Every year since I was born we have made our way to Wildwood for our annual family vacay! These scents bring back all those memories flooding back! This box contains a Wildwood Days shea butter & aloe soap, Beach sugar scrub, Beach shower bombs, an unscented body butter, and Jersey Girl body spray. We also threw in a pair of exfoliating gloves for smooth skin with that summer glow!
July is my birthday month, and what better way to celebrate than with a Pink Champagne theme! This box contains a shea butter & aloe soap, moisturizing bath bomb, exfoliating sugar scrub, decorative candle, and luxurious body butter all in our exclusive pink champagne scent! Plus it contains an exfoliating wash cloth...your skin has never felt so soft!!!
This month's box features a variety of our most popular lavender scents that can be used together for amazingly relaxing baths! Start off by breaking off a piece of our bubble bar made with real Bulgarian lavender essential oil. Add a sprinkle of lavender sea salt to sooth away your cares. Don't forget our Tonka Bean & Lavender shower gel doubles as a luxurious bubble bath. Toss in the Lavender & Mint bath bomb, and light your Lavender & Fresh Herbs candle.and ENJOY!