Q: How do I follow up on my order? Was gifted 2 weeks ago Asked by Kristen H., March 2020
Unfortunately the seller is unresponsive. I ordered in January and have only received one shipment despite messaging the seller and the Cratejoy customer service. I asked for a refund and I have yet to hear about that either.
Best of luck.
I tried to provide a contact email, but was told it violated the content guidelines. I'm not sure how to send it to you, unfortunately. It's a valid email address; I know because I've gotten responses to it. But if I can't share it with you, you need to ask Cratejoy why they won't allow people to provide useful information like customer service email addresses in answers to questions!
Q: How do I get in contact with you about my subscription. I got this subscription as a gift. I claimed it in December and I haven’t gotten any earrings these last two months. I have the 12 month sub.Asked by Trinity D., February 2020
I had the same experience. Cratejoy got involved and they never received a response. But I did end up receiving the two pair that I was charged for. I also went on to Bauble Mail's FB page and commented. I ended up cancelling my subscription. I was so disappointed.
I ran into the same issue! Bauble Mail was terrible and unresponsive. I was charged and never got earrings. Cratejoy customer service was very responsive and also tried to contact Bauble Mail but received no response either. I eventually got a pair of earrings in the mail months later, but I never got a response from Bauble Mail. Very disappointed.
Q: Can you switch your "style" or do you have to start another subscription? Asked by Kathleen F., September 2019
Great question! You can switch your style anytime by logging into your account or by emailing our customer service and requesting your change. ??
Founder Rebecca Mail, & Bauble Mail
Until further notice... Celebrate Everything!
Q: Do these come every month? Asked by Kerry B., September 2019
Thanks for reaching out. Yes, our packages ship monthly. The date you subscribe becomes your renewal date each month. Let us know if we can be of further assistance.
-The Bauble Mail Team
Make sure you follow the questions prompts to the end to cancel, I thought I had cancelled and then got charged again in April. My account is now closed and will dispute it with my credit card. I will check at the end of June to make sure I won’t get charged or I will report both Cratejoy and Bauble Mail for Grand Theft to the BBB or get a lawyer involved. It’s the principle of good business and honesty...
No they don’t come every month but you do get charged every month. In the last 8 months I have paid for 8 pair of earrings and I’ve received 1. I’ve tried to unsubscribe with no luck. No replies to my email. Is it fraud to keep charging ones credit account?
I love this jewelry subscription! The earrings that I have received so far are beautiful and of good quality. The presentation that they come in is also very classy...and I like to collect the "encouragement" cards that is added. I would definitely recommend this jewelry subscription...it's so worth it!❤️
Beautiful earrings! 😍
Each pair of earrings I've received are absolutely perfect! They look expensive, but are super light in weight and always a wonderful mix of classic and edgy. Every new pair is a great addition to my collection!
This was my first experience with Bauble Mail and I am quite happy so far. The earrings I received are definitely my style and will get plenty of use this summer. Bauble also provided quick shipping and classy packaging (plus they threw in a sweet treat and positive affirmation to boot!) Very excited to receive future boxes!
Nice earrings but no one responds to my emails
Was my favorite jewelry subscription but now it's a month behind no reply to email/ Instagram posts dm or anything. Love the earring but customer service and delivery is gone way downhill if continues I'll be forced to cancel my 2 subscription with this company
I love these earring so much! I was looking for a great all purpose pair of gold dangles. These are so pretty and they are super light and comfortable to wear. They go with so much for both work and home. Can't wait for next month! I'm hooked!
So well done. Great little pick me up for yourself or a special some one. Quality vs cost is equal or better. Cute note, comes in a gift box in an organza gift bag. Very simple well stated earrings that can be worn to dress up or go to the store. Love it.
Love them! Best part is they didn't make my ears hurt. My ears are very sensitive and I was able to wear these all day without an issue! Thank you!