Q: Is this Company out of business? Was sent a tracking number that doesn't work for over a week now and cannot get a response from them. Asked by Karen O., January 2021
We have received your request, and have reached out to you privately to address your concerns.
The Beauteque Team
Q: I have been trying to contact you via email, but cannot get a response, so I'm trying here. I subscribed early December, wondering when my box will ship?Asked by Karen O., January 2021
We have received your request, and have reached out to you privately to address your concern.
The Beauteque Team
Q: Hi there. I made a subscription last month, but can’t find any information about the status on my Crate Joy account. I had expected it to be here already. Is there a way to get some information? Thx.Asked by Sharyn B., June 2021
Q: When will my box ship? I paid on April 5th and per your shipping policy you ship between the 25th-31st. It’s now May 8th, more than a month since I placed my order. I’ve tried email you several times.Asked by Melinda F., May 2021
UPDATE: 2nd month & ordered the Mask Package this month also. Was very happy with both of the subscriptions. I will continue to keep them both for now. My daughter & I have a pampering night once a week now. We put on mask & use some of my products.
This was my 1st month receiving this box. I got the 6 products box which was actually 8 items in the box. I love that the products are full sized & not samples likes in other boxes. I won't say I loved everything but I'm willing to give it another month or so before making my final decision. I think the box is worth the price. (I did love the nail oil product in this box!) I'd say it's worth a try to see if you might like it.
Where do I start??
The concept of the box is great. Love the idea of it. But to me, this box isn't worth it.
First, let's start with the way they charge and ship.
When you sign up, you're immediately charged. I happened to sign up on January 17th. Charged the 18th. Fine. Waited and waited and waited.
Went to their website and realized their cutoff date is the 15th of every month. Contacted them and was told that, because it was after their cutoff date by 2 days, that I was paying for February's box.... that they ship at the end of the month. So, while waiting I was charged again on February 17th, for March's box.... That will ship at the end of March.
Now, I've received February's box and I've already cancelled. I've already paid for the March box but I'm not even looking forward to it.
So, let's get into the box.
I received a very cheap eyebrow shaver. Went in the trash.
An eye cream (not from Mizon) but a brand that I've never heard of, let alone can barely find online. And it just straight up smells like regular lotion. Went in the trash.
A mascara from Farm Stay which, if you're into KBeauty at all, you'll know is some of the cheapest you can get. One look at it and no. I was not putting that near my eyes. Went in the trash.
The only things I kept are the hair mist, which I'll use as a "febreeze" for...
So I decided to try them and when I ordered the very first month I have never received it, I ordered that November 20th and today is now January 22nd. And then I was charge for the second month which they did refund for me but I still haven’t received the first box, so I complained to them and they sent me a bogus tracking number so I’m not really sure what’s going on with this place I think they are stealing your first payment. And I want to report them somehow?
I ordered their beauty box on December 9th. It was supposed to ship the end of December, per their shipping policy. I contacted seller the first week of January and they replied saying there was a delay and my box was Shipping in a few days. I waited until mid January for a shipment notification, received nothing. At that time they were going to bill me a second time, so I cancelled and messaged the seller again January 15th and received no response. After a week with no response, I asked a question on their Cratejoy listing, no response, replied to the email they answered previously, didn't get a response on it, then sent a separate email and still no response. I Contacted Cratejoy support and only after Cratejoy was involved, I received a shipment notification, now the tracking number they provided me with is NOT VALID a week after receiving it. They have lied to me, ignored me, then lied to me AGAIN! This Company has Absolutely NO INTEGRITY. I DO NOT RECOMMEND ordering from them! I have several subscriptions and this is the WORST experience I've had! They will continue to charge you, but still won't send a box. If I hadn't cancelled, I would have been charged three times and still wouldn't have received anything yet. I'm not sure if their business is going downhill or what? I see some good reviews on here and I can't believe it at all! NONE of the several subscriptions...
They take your money and don't ship your order. I've tried for TWO MONTHS to contact them - no response. This is not the way to run a company. There's literally no way to reach them because they ignore everything, they delete bad reviews/comments on instagram, and they make you download an app to check your shipping, so you can't even contact them.
I have emailed Beauteque AND Cratejoy multiple times that the ADDRESS for this order was incorrect and sent the correct address as well as changing it in the system. NO ONE has responded and the box keeps getting sent to the old address and returned. TERRIBLE CUSTOMER SERVICE. My neice STILL hasn't received any boxes. I would love to CANCEL AND GET MY MONEY BACK but cannot find a phone number anywhere for either company an no on will email me back. TERRIBLE EXPERIENCE,
I ordered a 3 month subscription in early December for my granddaughter. To date nothing has been received although I've received notices the boxes were shipped after complaining but the tracking numbers never worked. Today, Feb 24th I received another note that a box had shipped and just entered Canada. I'm upset with the delays and lack of credible customer service and my granffaughter's disappointment .
I’m updating my review because Beauteque has officially stopped caring about sending their customers the items they paid for. They no longer answer emails or respond in anyway.
Spend your money ANYWHERE else. Two themes down.
I activated my subscription April 5th and I still don’t even have a tracking number. I’ve tried reaching out multiple times and I can’t get ahold of anyone. I’ll be switching to another k-beauty box. 👎🏼
Edit: I received my first package today and I absolutely love it! I subbed to the Mask Maven tier and I'm so happy. So many different kind of masks and the packaging is beautiful. Very satisfied and I'm glad I stuck it out. I'll definitely keep my subscription. :)
I normally wouldn't write a review since I haven't received the product yet but I can tell you this. They're charged me twice but I haven't received anything yet. At first the second charge caught me off guard, until I reread their notes. They say that this is normal because of their shipping schedule. I figured, "Okay, I'll wait a little while longer." They charged me last month on the 6th (first charge). Charged me again this month on the 6th (second charge). It is the 22nd and I haven't received anything yet. When I sent them an email (prior to rereading the info), I never heard back. I'm not mad (especially because I should have read the info a little closer) but my patience is wearing quite thin.
This month focused on re-centering yourself and self-care through treating yourself to a spa-like treatment at home!
With a focus on all things that will quench your thirst, our April Mask Maven delivered these adorable sheet masks.
This year, our May Beauty Box took a deep dive and featured some of our favorite ingredients from the sea!