Q: Is this Company out of business? Was sent a tracking number that doesn't work for over a week now and cannot get a response from them. Asked by Karen O., January 2021
We have received your request, and have reached out to you privately to address your concerns.
The Beauteque Team
Q: I have been trying to contact you via email, but cannot get a response, so I'm trying here. I subscribed early December, wondering when my box will ship?Asked by Karen O., January 2021
We have received your request, and have reached out to you privately to address your concern.
The Beauteque Team
Q: Why haven't you responded to any emails? Is this company still alive?Asked by Linh D., August 2021
Q: Absolutely the worst sub box out here! Why haven't you responded to any emails or sent our boxes.? Cratejoy should be ashamed of themselves to allow such sellers on this market place.....Asked by Emma S., July 2021
UPDATE: 2nd month & ordered the Mask Package this month also. Was very happy with both of the subscriptions. I will continue to keep them both for now. My daughter & I have a pampering night once a week now. We put on mask & use some of my products.
This was my 1st month receiving this box. I got the 6 products box which was actually 8 items in the box. I love that the products are full sized & not samples likes in other boxes. I won't say I loved everything but I'm willing to give it another month or so before making my final decision. I think the box is worth the price. (I did love the nail oil product in this box!) I'd say it's worth a try to see if you might like it.
Where do I start??
The concept of the box is great. Love the idea of it. But to me, this box isn't worth it.
First, let's start with the way they charge and ship.
When you sign up, you're immediately charged. I happened to sign up on January 17th. Charged the 18th. Fine. Waited and waited and waited.
Went to their website and realized their cutoff date is the 15th of every month. Contacted them and was told that, because it was after their cutoff date by 2 days, that I was paying for February's box.... that they ship at the end of the month. So, while waiting I was charged again on February 17th, for March's box.... That will ship at the end of March.
Now, I've received February's box and I've already cancelled. I've already paid for the March box but I'm not even looking forward to it.
So, let's get into the box.
I received a very cheap eyebrow shaver. Went in the trash.
An eye cream (not from Mizon) but a brand that I've never heard of, let alone can barely find online. And it just straight up smells like regular lotion. Went in the trash.
A mascara from Farm Stay which, if you're into KBeauty at all, you'll know is some of the cheapest you can get. One look at it and no. I was not putting that near my eyes. Went in the trash.
The only things I kept are the hair mist, which I'll use as a "febreeze" for...
They take your money and don't ship your order. I've tried for TWO MONTHS to contact them - no response. This is not the way to run a company. There's literally no way to reach them because they ignore everything, they delete bad reviews/comments on instagram, and they make you download an app to check your shipping, so you can't even contact them.
I have emailed Beauteque AND Cratejoy multiple times that the ADDRESS for this order was incorrect and sent the correct address as well as changing it in the system. NO ONE has responded and the box keeps getting sent to the old address and returned. TERRIBLE CUSTOMER SERVICE. My neice STILL hasn't received any boxes. I would love to CANCEL AND GET MY MONEY BACK but cannot find a phone number anywhere for either company an no on will email me back. TERRIBLE EXPERIENCE,
SERIOUSLY disappointed. For $15 then $4 shipping the Mask Maven only comes with 3 masks.
I activated my subscription April 5th and I still don’t even have a tracking number. I’ve tried reaching out multiple times and I can’t get ahold of anyone. I’ll be switching to another k-beauty box. 👎🏼
I’m updating my review because Beauteque has officially stopped caring about sending their customers the items they paid for. They no longer answer emails or respond in anyway.
Spend your money ANYWHERE else. Two themes down.
Was billed in March, they never sent. Have emailed them so many times and there is no response. I see that this has happened to a lot of people. Do not trust or order from this company unless you just want to loose your money.
FIrst box took almost two months to arrive, second box arrived empty, it says the third box was sent but has not been received there is no phone number to talk to them my account says they are preparing the fourth shipment. Don’t sign in. This was a gift for a friend, I feel really bad.
I canceled this service after trying to get a hold of the company for over a month, i tried email, facebook, IG, messenger and no response. Im currently going thrugh a dispute though my credit card because i did not get a box i paid for. They also do not give you notice if their is a shipping delay.
This month focused on re-centering yourself and self-care through treating yourself to a spa-like treatment at home!
With a focus on all things that will quench your thirst, our April Mask Maven delivered these adorable sheet masks.
This year, our May Beauty Box took a deep dive and featured some of our favorite ingredients from the sea!