Mar 06, 2019

Fawn H.

1 Review

34 Helpful Votes

Subscribed for 2 months

Where do I start??
The concept of the box is great. Love the idea of it. But to me, this box isn't worth it.
First, let's start with the way they charge and ship.
When you sign up, you're immediately charged. I happened to sign up on January 17th. Charged the 18th. Fine. Waited and waited and waited.
Went to their website and realized their cutoff date is the 15th of every month. Contacted them and was told that, because it was after their cutoff date by 2 days, that I was paying for February's box.... that they ship at the end of the month. So, while waiting I was charged again on February 17th, for March's box.... That will ship at the end of March.
Now, I've received February's box and I've already cancelled. I've already paid for the March box but I'm not even looking forward to it.
So, let's get into the box.
I received a very cheap eyebrow shaver. Went in the trash.
An eye cream (not from Mizon) but a brand that I've never heard of, let alone can barely find online. And it just straight up smells like regular lotion. Went in the trash.
A mascara from Farm Stay which, if you're into KBeauty at all, you'll know is some of the cheapest you can get. One look at it and no. I was not putting that near my eyes. Went in the trash.
The only things I kept are the hair mist, which I'll use as a "febreeze" for...

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Mar 26, 2021

Caroline W.

1 Review

3 Helpful Votes

Subscribed for 3 months

I have emailed Beauteque AND Cratejoy multiple times that the ADDRESS for this order was incorrect and sent the correct address as well as changing it in the system. NO ONE has responded and the box keeps getting sent to the old address and returned. TERRIBLE CUSTOMER SERVICE. My neice STILL hasn't received any boxes. I would love to CANCEL AND GET MY MONEY BACK but cannot find a phone number anywhere for either company an no on will email me back. TERRIBLE EXPERIENCE,

Feb 24, 2021

Julia P.

1 Review

3 Helpful Votes

Subscribed for 3 months

I ordered a 3 month subscription in early December for my granddaughter. To date nothing has been received although I've received notices the boxes were shipped after complaining but the tracking numbers never worked. Today, Feb 24th I received another note that a box had shipped and just entered Canada. I'm upset with the delays and lack of credible customer service and my granffaughter's disappointment .

May 29, 2021

Patricia C.

1 Review

2 Helpful Votes

Subscribed for 1 year

They take your money and don't ship your order. I've tried for TWO MONTHS to contact them - no response. This is not the way to run a company. There's literally no way to reach them because they ignore everything, they delete bad reviews/comments on instagram, and they make you download an app to check your shipping, so you can't even contact them.

May 07, 2021

Tess P.

1 Review

2 Helpful Votes

Subscribed for 29 days

SERIOUSLY disappointed. For $15 then $4 shipping the Mask Maven only comes with 3 masks.

May 01, 2021

Melinda F.

1 Review

2 Helpful Votes

Subscribed for 27 days

I activated my subscription April 5th and I still don’t even have a tracking number. I’ve tried reaching out multiple times and I can’t get ahold of anyone. I’ll be switching to another k-beauty box. 👎🏼

Feb 01, 2021

Julie Z.

8 Reviews

3 Helpful Votes

Subscribed for 2 months

Hi,
I've been billed 3x and have yet to receive a box.
I've contacted you twice and have yet to receive a response.
If someone could please just get back to me about any updates, that'd be much appreciated.
Thanks,
J

Mar 09, 2017

Jen C.

1 Review

1 Helpful Vote

Subscribed for 4 years

I’m updating my review because Beauteque has officially stopped caring about sending their customers the items they paid for. They no longer answer emails or respond in anyway.
Spend your money ANYWHERE else. Two themes down.

Apr 24, 2021

Cassie E.

1 Review

1 Helpful Vote

Subscribed for 6 months

Was billed in March, they never sent. Have emailed them so many times and there is no response. I see that this has happened to a lot of people. Do not trust or order from this company unless you just want to loose your money.

Apr 15, 2021

Elsa Y.

1 Review

1 Helpful Vote

Subscribed for 3 months

FIrst box took almost two months to arrive, second box arrived empty, it says the third box was sent but has not been received there is no phone number to talk to them my account says they are preparing the fourth shipment. Don’t sign in. This was a gift for a friend, I feel really bad.

Apr 10, 2021

Jackelyn C.

1 Review

1 Helpful Vote

Subscribed for 2 years

I canceled this service after trying to get a hold of the company for over a month, i tried email, facebook, IG, messenger and no response. Im currently going thrugh a dispute though my credit card because i did not get a box i paid for. They also do not give you notice if their is a shipping delay.

Feb 12, 2021

Melanie B.

1 Review

1 Helpful Vote

Subscribed for 2 months

It has been over two months I never received my December box. Upon request I was given a fake tracking number. I asked them to give me refund, they said yes 2 weeks3. Nothing has happened. I will need to contactthe credit card company.

Feb 09, 2021

Laurel P.

1 Review

1 Helpful Vote

Subscribed for 2 years

6 months ago, I would have given Beauteque Monthly a glowing review for their Mask Maven subscription but after my latest experience I urge others to avoid them.
I usually skip every 2nd month or so as I don't need new masks every month and until now, I would get a shipping notification email no more than 3 weeks after my credit card was charged. However, it is mid-February and I have yet to receive a shipping notification for my December order (should have shipped early January).
I reached out via email to two different email addresses and it took more than 2 weeks to get a response where I was assured that my masks were being packed and would be shipped shortly. It has been another week and my masks still have not shipped. They also responded to my question here on cratejoy asking me to check my tracking as they "should all be updated". Mine still has not.
I fully understand that this is a difficult time for businesses but other companies have been much better on communicating delays. Not worth the stress.

Jan 22, 2021

Jessica J.

1 Review

7 Helpful Votes

Subscribed for 2 months

So I decided to try them and when I ordered the very first month I have never received it, I ordered that November 20th and today is now January 22nd. And then I was charge for the second month which they did refund for me but I still haven’t received the first box, so I complained to them and they sent me a bogus tracking number so I’m not really sure what’s going on with this place I think they are stealing your first payment. And I want to report them somehow?

Jan 22, 2021

Karen O.

51 Reviews

15 Pictures

30 Helpful Votes

Subscribed for 30 days

I ordered their beauty box on December 9th. It was supposed to ship the end of December, per their shipping policy. I contacted seller the first week of January and they replied saying there was a delay and my box was Shipping in a few days. I waited until mid January for a shipment notification, received nothing. At that time they were going to bill me a second time, so I cancelled and messaged the seller again January 15th and received no response. After a week with no response, I asked a question on their Cratejoy listing, no response, replied to the email they answered previously, didn't get a response on it, then sent a separate email and still no response. I Contacted Cratejoy support and only after Cratejoy was involved, I received a shipment notification, now the tracking number they provided me with is NOT VALID a week after receiving it. They have lied to me, ignored me, then lied to me AGAIN! This Company has Absolutely NO INTEGRITY. I DO NOT RECOMMEND ordering from them! I have several subscriptions and this is the WORST experience I've had! They will continue to charge you, but still won't send a box. If I hadn't cancelled, I would have been charged three times and still wouldn't have received anything yet. I'm not sure if their business is going downhill or what? I see some good reviews on here and I can't believe it at all! NONE of the several subscriptions...

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Nov 30, 2020

Corie M.

1 Review

7 Helpful Votes

Subscribed for 1 month

THIS COMPANY IS A SCAM. They take your money and dont send product. They dont respond to emails and dont have a phone number. DO NOT ORDER!

Jan 28, 2021

Tahia A.

1 Review

2 Helpful Votes

Subscribed for 2 months

It has been over one month, I still haven't received my December box. Upon request I received a fake tracking number. I asked them to atleast give me refund, no response from them yet. Very bad experience.

May 12, 2020

Joseph W.

2 Reviews

5 Helpful Votes

Subscribed for 1 month

It takes forever to arrive and they don't respond to complaint emails so they charged me twice and didn't get back to me, scam.

Nov 22, 2018

Palmer P.

2 Reviews

2 Helpful Votes

Subscribed for 1 month

before receiving a box. And now the month is almost over....Poor management will not be supported with my money.

Jul 28, 2017

Lori P.

3 Reviews

3 Helpful Votes

Subscribed for 11 months

Was billed for 2 months and have yet to receive any purchased product... Can't get a reply by email. Have already sent 4 emails. Next stop to my CC company and BBB

Dec 14, 2018

Davide M.

1 Review

1 Helpful Vote

Subscribed for 1 month

Bunch of idiot thieves. Stay away

Nov 05, 2018

Aishwarya R.

4 Reviews

4 Helpful Votes

Subscribed for 25 days

Hello,
It says that the package was delivered but I did not receive the package yet. Also I have waited for almost a month to get the package. Such kind of irresponsibility is not acceptable. I request a refund for the same. Thanks.

Jul 17, 2018

Karina G.

1 Review

1 Helpful Vote

Subscribed for 28 days

I havent received my box and its been a month now

Jul 01, 2017

Martyna G.

1 Review

1 Helpful Vote

Subscribed for 6 months

I live in Germany. I ordered April bag and waited. The gift for first subscription arrived on time but the package didn't. Moreover I can't complain to Dpd, because looks like only the person who sent it, can do it. I also ordered May bag, what was really stupid, because it didn't arrive either. Fool me once shame on you, fool me twice shame on me... On tracking site it's written that second package is in Germany in transit since almost a MONTH.
I've written a mail describing the issue but since 2 weeks no one reached out to me. I tried contacting them on their Facebook page but no one responded. I don't know if they're taking care of this or don't give a damn.
So I give 1 star because for me it was just a waste of money and nerves, and because there is no contact with Beauteque monthly.

May 17, 2017

Randy K.

1 Review

1 Helpful Vote

Subscribed for 29 days

its been two months I have yet to get my order and no response from seller