Q: Once you pick a roast during set up, can you change your roast profile later? (I want to give this subscription as a gift and am unsure about the recipient’s roast preferences) Asked by Erin C., December 2019
Great question! Cratejoy has recently made it possible to change the Roast for a gift subscription. If they have any issues just email me and I can make the change for them if needed. Justin Rumley (Co-founder)
Q: If I subscribe to a monthly 2 bag could one of those bags be decaf?Asked by Maria R., November 2020
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Great customer service!
Only one bag was delivered whereas i paid for 2 bags like each month.
Can you please revert back ?
Good coffee delivered right in time with our needs. As we grind our coffee beans prior to brewing, the unique plastic seal provides airtight container with quick access when it's time to brew.
I really enjoyed my first months coffee sample. The coffee was rich and smooth but not at all bitter like some coffees I drink. My first sip and I was in heaven. Absolutely delicious. Can’t wait to taste next month’s sample.
I am slowly becoming spoiled with Bell Lap coffees. They have to be the best coffees I have ever tasted, each cup as good as the one before and after. I lucked out when I chose this subscription.
The coffee is very good,with no lingering after taste.It has a mild flavor.Compares favorably with Starbucks Breakfast Blend, Medium Roast and Berres Brothers Awaken,Breakfast Blend
For an avid Espresso drinker this was a perfect gift.
It works well in my French Press and has a wonderful, caramel texture.
My mom has loved the coffee and she especially loves that we can change the type each month to try different styles.
I got a three month subscription for my dad at Christmas and he loves it! He enjoyed all three flavors! I decided to extend the subscription for another three months!
We have not received the first shipment
We have received your review and are so sorry to learn that you are unsatisfied.
We have reviewed your concern. We found that your order was shipped on December 22nd and was delivered on 12/31, as shown in the images below sent to your email account.
This has been an unprecedented time for the USPS, which has been out of our control. As the artisan roaster, and small family business, we want you to be happy! Is there anything extra that we can do for you?
Also, as a small, family business struggling to stay vital during Covid-19, please reconsider your 1-star online review as this is the first 1-star review we have received during our 4 years in business.
I ordered a 6 mos subscription for my husband for the holidays and received the 1st shipment promptly. I have not received a 2nd shipment although it says a shipping label was created over a month ago. It also states the 3rd shipment is also being processed?
Updated 1/22/20- Bell Lap got back to me promptly and apologized for the confusion. They are sending the missed shipment and a little extra something for the confusion. That's what I call CUSTOMER SERVICE!!
Hi Kelly - We are so very sorry for this confusion. We are going to ship two bags in your order that will go out tomorrow. The 15th fell on a Wednesday so it missed the cutoff for shipping last week. For your inconvenience, we'll send some dark chocolate covered espresso beans as a gift.
Last Minute Gift? No worries.
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