A unique, Artisan roasted to order coffee subscription box!

Plans as low as $11.95 / 1 box every 2 weeks

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9

Shipment confusion?

Jan 23, 2020
Kelly B.
2 Reviews
1 Helpful Vote
Subscribed for 2 months
Overall
Shipping
Quality
Curation

I ordered a 6 mos subscription for my husband for the holidays and received the 1st shipment promptly. I have not received a 2nd shipment although it says a shipping label was created over a month ago. It also states the 3rd shipment is also being processed?

Updated 1/22/20- Bell Lap got back to me promptly and apologized for the confusion. They are sending the missed shipment and a little extra something for the confusion. That's what I call CUSTOMER SERVICE!!

Verified Purchase
Bell Lap Coffee said...Jan 23, 2020

Hi Kelly - We are so very sorry for this confusion. We are going to ship two bags in your order that will go out tomorrow. The 15th fell on a Wednesday so it missed the cutoff for shipping last week. For your inconvenience, we'll send some dark chocolate covered espresso beans as a gift.

Good Coffee

Jun 15, 2018
Elizabeth M.
1 Review
2 Helpful Votes
Subscribed for 21 days
Overall

I prefer rich, bold coffee, so I ordered the French Roast. The coffee was very good. The quality is definitely there and I received my product very quickly. I ultimately canceled because shipping is extra and the combined total is just too much for less than a pound of coffee; however, if this were to change, I would reconsider. No complaints at all about product or service and would recommend if cost isn't relevant to your decision.

Verified Purchase
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