Was excited to get my first box based on the reviews but was underwhelmed by what I received. Items selected did not seem comparable to the items in previous boxes (pictured in the description) or full sized. Hoping my 2nd box is better.
Hi Chaundra! Thank you so much for your feedback! I’m sorry this month’s box didn’t meet your expectations. The packaging for the jade roller took up a lot of room so we included smaller complimentary products, but not to worry! There will be bigger and new products to try in our August box!!
Theme for box: October/Breast Cancer Awareness. I was so exited to receive my box. When I opened, I discovered the breast oil leaked all over everything! There was no seal on the bottle causing the oil to soak into the items and damage some of the contents. I was able to wash off other items - but was a bit frustrated that my first box arrived in this condition. This box is not cheap! The hair detox was sealed nicely.
Hi Julia! As I mentioned via email, we are aware of the problems with these new bottles and have since reinforced the tops. All customers who received a box where the oil opened were promptly sent a replacement box. We know that the unboxing is meant to be an exciting experience so we definitely want everything to arrive in tip-top shape. Your box currently on its way. In the future, please don’t hesitate to send an email if you have any questions or concerns. We are always available and strive to fix any issues. Thank you so much for choosing BlackGirlMagicBox!
Received a response from seller -