Q: Are you still accepting subscriptions? The box to sign up is greyed out..Asked by Brandi R., January 2020
Q: I want to give the box a chance!. Shipping is high in my area. Do you know what that is? I even tried my work address and it's still high.Asked by Ashley W., October 2019
Q: Honestly I cannot believe I basically paid fifty dollars for a paperback and some tchokes.Asked by Susan M., June 2019
Q: Why is the shipping cost so much? I would have NEVER gotten this box of I knew shipping was nearly 2/3 of the cost of the box. Almost twenty dollars shipping!?!?! What a RIPOFF!Asked by Susan M., June 2019
We are still fairly new at this and are open to changing our shipping. It
is currently calculated by Cratejoy for us. We will look into this. If you
would like to try our box we can offer you free shipping for the first box.
This will give us time to review and change our shipping rates. We will
send you and email with the coupon code for free shipping.
So far I've not been refunded anything. Please refund my fifty dollars. I no longer want this box. If the box has been sent, refund my 18.95 exorbitant shipping fee.
Can’t reach them - they won’t reply - it’s auto renewed and still haven’t received first box. Disappointing .
I am very happy with this subscription & unlike others will not just try out & cancel-unless quality goes down 😉
The book I received was about Maura Murray which has always intrigued me along with police reports-accident, items found in her car that was really cool to refer to. Also received book that was found in her car-Not Without Peril-very cool
Black Heart Books is an incredible subscription box. I was thrilled with my first box, loved everything in it, and I cannot wait for more.
I was worried because of the reviews so I only ordered one box, the box far exceeded my expectations and was shipped right on time. The extra stuff in the box was so much fun to get. I am definitely subscribing. I loved it.
I subscribed to this box. Was billed twice, was sent tracking numbers, but never received items and numbers were not valid. No response from merchant. Ended up getting a refund from CrateJoy. Very unfortunate of the merchant to be a fraud. Thank you CrateJoy for resolving for me.
This was a nice box - when I got it. I received the first 3 boxes, and then paid the the renewal and never got any more boxes, no tracking numbers, no emails, etc. No response from the seller when I emailed for information. I cancelled my subscription and Cratejoy helped me get things resolved.
I paid twice and never received anything. I contacted black heart books a few times and never heard back. I ended up contacting crate joy and they took care of the problem and were wonderful