Q: Hello i ordered and paid for this box on 09/30/2019. I was wondering if i could get an update on when it will arrive.Asked by Chris B., October 2019
Q: how do I guarantee that the knife I get will be a premium brand.. As i have had other monthly boxes that gave flimsy, cheap non or off brand unusual blades. I want benchmade, spyderco, RAT, Cold Steel, Zero Tolerance, CRKT at the minimum.. Thank you and which subscription option would be best I am an avid collector so I have NO use for crappy blades that will just collect dust Asked by William S., August 2019
Hello, and thank you so much for reaching out :)
While we do not provide specifics on each month, of the brand that will be
shipped out, we are a service that provides Name Brand knives to knife
enthusiasts all over the world.
We do not provide no-name knives, and focus on the highest quality we can
If you are an avid collector, we really recommend the Elite series, but
also offer the Professional if you are looking for a less expensive entry
Q: How do you get a hold of the company i havent received a knife in a couple months and i have credit card statements that say ive paid for themAsked by Ray C., July 2019
You shoot an email, hope for the best, then wait and wait and wait. I had to contact my bank after almost 2 months of no contact to get my refund. Then after that finally got their attention they give some nonsense, stereotypical excuse, claiming they’re sending a “gift” as an apology to gain your customership back. Well, it’s been over a year, no gift and no looking back.
Hi Ray! I've always found them quite responsive via the "contact seller" link on their Cratejoy page; I would recommend trying there if you haven't! They're a great company and am sure they'll remedy any issues you've had leading up :)
Great customer service, they respond in a decent amount of time when you have a problem. and I love my knife very good quality
Absolutely horrible experience. No customer service. Don't waste your money like I did. Took my money September 15th, it's now October 22nd and still no knife. Sent 4 emails and no reply at all. Oh, did I mention they took another payment on October 15th!! So now they owe me 2 boxes. Complete scam. In process of disputing charges with my bank. Hoping to at least get my money back. BEWARE
Well the start was Rocky, the order never came waited until the second box should have shipped. They only charged me one time. Still nothing canceled my subscription. But Edward was kind enough to issue a full refund and sent a email a day later letting me know he had hand picked out a knife for the trouble. And sent it to me free of charge. That was cool. I was out of town and my lazy mail man won't walk "his words" 20 more steps to put the packages over my fence onto the wood pile. So he left it on the porch. And never to be found. Thanks again for the effort Edward I'm sure the knife was awesome.
I got this as a Christmas gift for my fiancé, who is a knife enthusiast, and he absolutely loved it! I signed him up for a 3-month subscription and every month he'd be hounding me to when his new one would arrive. He loved the variety, and I would absolutely recommend to anyone thinking of purchasing for themselves or as a gift.
You get a knife once a month worth more than you pay, its great.
My knife got here fast and it did not let me down nice knife I did not already have and I can not wait for next month
I have received great service and always get a cool knife in the mail! Love it
The knives are well worth the prices of the subscription and are actually items I want!
Awesome Knives for an even better price!
First month getting this subscription and already I can tell it's going to be quality knives. This month I received a nice Kershaw that will definitely be added into my EDC rotation