I ordered two subscriptions to give my husband for his birthday in late September. I ordered Facetory, yes he loves doing face-masks with me as we Netflix and chill, and we LOVE it!!! Great customer service, packaging was amazing, insert was engaging and informative. It was a lovely experience. I got a bit concerned about this box after waiting a month and not receiving a shipping email (I ordered late September hoping to get the box by October 25th, but waited until November 1st before I was concerned). I thought I may have read the info wrong so I went back to my receipt and the page and checked and unfortunately the shipping info was not on there It only stated it was a monthly box. I sent a short email asking about their shipping schedule and went on about my day. Two weeks later I remembered the box, it’s been about 2 months now, I emailed again asking about the shipping date. I waited a full business week and emailed again just asking for a refund (this was not a quarterly box it stated a monthly box on the listing). The Cratejoy team was extremely helpful and tried to get ahold of the box owners to see what was going on. They did not get a response. I emailed and asked for a refund, I did not process a chargeback and quite frankly forgot about it. It’s now almost February, 4 months later, I get a shipping notice for the box. I emailed in once again and copied the email from 2 months prior asking for a refund and stated I would prefer to not get the box. It arrived yesterday. No insert, no crinkle paper, just stuff thrown in a box. I have yet to get a response from them about not wanting the box any longer.
I prepaid for 3 months on 7/30/18 and never got any boxes. Emailed them at the beginning of October when I realized it was set to renew and the said they’d notify the shipping team. It’s been almost 3 more months and still nothing. I did cancel my subscription but would love a refund on what I already paid honestly. Too bad I didn’t research the company a bit better.
They charged me for five boxes I never received and ignored my emails. They sent one box about one month after they charged my card and then nothing. This company is terrible. I wish I never did business with them.