No jerky a month and a half later
by Brittany written 2 months ago
I bought a Groupon for this for my brother's birthday. It's been a month and a half and I've never gotten a tracking number, not has he ever received his jerky. I wrote in with no response, and they don't have a phone number they can be contacted at. I'm still hopeful this can be resolved and my brother will get his jerky because if he doesn't, I will be taking my complaint to groupon as well, but at this point, his birthday gift is a month late, at the very least.
by Andrea written 3 months ago
I ordered a 6 month subscription for my husband as a Christmas gift! He absolutely loves beef jerky and I thought this would be fun for him! I WAS WRONG!!!! He received the first month box, but didn't receive month 2 or 3. I emailed to inquire about our subscription and a few weeks later he did receive two months of jerky. However, he never received month 4, 5, or 6! I would NOT recommend this subscription to anyone!! HORRIBLE!!!!
Worst costumer service ever
by Kayla written 4 months ago
I ordered the subscription for my husband for Christmas. My first two months went without a hitch, however I have had nothing but disappointment since. By the first week of April I realized that we never received our March box. I sent an email and was just given a tracking number. Throughout the month of April, I continued to send emails asking where my March beef jerky was. By the first week of May, I still hasn't received March or April. I email once again asking for a refund for March, April and now May. I was told that they could not refund me and that my orders were coming. I finally received March's shipment, in MAY. One week later I got my April shipment, in MAY. Both of those shipments had the exact same beef jerky in them. To send so much on a product and get the same thing twice, six weeks late. I am extremely upset. I sent yet another email about my displeasure and have not gotten a response. This company has the worst customer service. DO NOT order from them. You will spend a ton of money and get awful service in return.