Ordered on June 17 as a gift. Didn’t receive anything. Contacted seller who said it would arrive in August. Contacted again in early September - no response. No product. Had to dispute charge with credit card company.
I placed an order at the beginning of July, knowing my first shipment wouldn’t go out until the next month. Fine, I can wait. That “next” month is almost over, we’re well past the ship date (8-15), and there’s no jerky to be had. Luckily, I already canceled my subscription, so I didn’t get screwed by a second month’s charge. I will be disputing the charge with my credit card company and filing a complaint with Bojerky’s local BBB. Seriously, if you want to sell jerky, actually sell jerky.
Giving one star--could not give zero. The worst customer service. The worst communication ever. Purchased through Groupon but it's maybe been too long for them to help but they are checking into it. Guessing it's been too long for me to dispute with my credit card company. Purchased an annual 4 jerky a month subscription for $149.99 with a Groupon on March 6 and redeemed. Then found that I needed to pay an additional $99.84 for shipping. We received two packages at the end of April each containing identical items. I asked for clarification from the company as to whether that was our first month (I thought the voucher said 4 different jerkies and each amounting to 3 oz) or if that was for March and for April. That question has never been answered and we've not received anything since. I have requested a refund from Bojerky as of today. RUN, don't walk away from doing business with this company.