Q: When is my subscription billed?Asked by Christine S., September 2020
You will be auto-renewed for next month's box on the 11th.
Q: When is my subscription going to be shipped?Asked by Christine S., September 2020
If you order by the 20th, we aim to have your shirt made and shipped by the 4th of the following month (it may be shipped sooner depending on how fast our production team is able to go).
For example, if you were to purchase September's box, your box should be already shipped and on its way to you by October 4th.
Q: What is the last day that I can subscribe to get this month's box?Asked by Christine S., September 2020
We would prefer that you place your order by the 20th of the previous month to make sure our teams have enough time to make and ship your shirt, however, you technically have until the end of the month but we will not be able to guarantee that it will ship by the 4th of the following month.
Q: How do I change my subscription preferences? Asked by Christine S., September 2020
You can manage your subscription through your "My Subscriptions" page, clicking "Manage Subscription" and "Modify Plan Details."
If you search "I prepaid my subscription up front how can I change that" in CrateJoy's FAQ/Support page, you will be able to find a step-by-step guide with screenshots.