Q: Has anyone else tried to contact the seller and been thoroughly ignored for weeks on end? I tried to find out information before my box shipped, and there no answer at all; thoroughly ignoredAsked by Maeghan S., November 2021
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When I first ordered, the box was not limited to the United States. I ordered, and paid the shipping included.
The delivery has just arrived at my door, and I'm being charged an EXTRA $50?!?!
The box is now USA only since my order has gone in. If you planned on doing that, fine, but if I had know you planned on making me pay this much extra at the door, I would have messaged right away and cancelled. When you first put up the box, you should have made it USA only. It's not my fault that you didn't, and I don't see why I should be paying for the mistake.
Edit - Terrible communication from seller; ignoring emails, taking several prompts from CrateJoy to force them to contact me. Even then, bare minimum. One response in total, essentially telling me 'oh well'.
All seller needed to do was tell me they had made shipment USA only and refund me. But they wanted my money instead. DO NOT PURCHASE. CUSTOMER SERVICE IS TERRIBLE