Q: I placed my order over a week ago and haven’t received even a email to confirm my subscription also my bank has took the money so I would like to know when I will receive my bo?Asked by Stormie H., April 2021
Q: Hi, I watched Abbadass video of her georgeous baby blue handbag which is my dream handbag. If I subscribe now is there any possible way I could start with August and get the light blue handbag? Thank you Donna HartzAsked by Donna H., September 2019
Honestly I am not really sure. You can always reach out to them via their Facebook Messenger before your sub to them. They have always been super good about getting right back to me. Have a great weekend!
Q: I have emailed this company 3 times in the last 2weeks 2 times in the last 3 days and 1 one 2 weeks ago . How do I get a response.Asked by Barbie G., July 2019
You can also try the toll free number Mon - Fri 9-5 1.800.471.7020. Good luck there customer service is horrible. I cancelled!!
You dont I've emails, messages every site and called. No response they just took another payment from my credit card that isn't due for weeks. Just cancel.
Hi Barbie! I think there is a bit of confusion- through Cratejoy Bolzano is unable to manage your charges; this is a third party website. The good news is that you have complete control of your subscription directly on the Cratejoy website. Customers make adjustments to their site directly and Cratejoy does provide information for you to do that. I hope this helps.
In my experience the best way to get a hold of bolzano is on their website on their instant messenger. It should pop up right on the screen usually says " how can I help you" . They usually get back to you that day.
Q: How do i place my bolzano on hold?Asked by Fatima P., October 2019
I received a couple of these bags and I must say, they are good quality and the designs are nice. However, they claim the value is around $200 and that is just silly. The bags are never genuine leather, and I never see a very nice lining in them. You can easily find bags of this quality at many stores for anywhere between $15 - $35. So, I think if you love getting surprised with style boxes, it's fun and a fair deal. But, if you already own nice leather bags or designer bags, you will never reach for these. The extras you get are not impressive, either. They always look like mass-produced items made in China and sold for a dollar or two at flea markets or on ebay. If you like to buy your clothes at Kohl's and you just like basic, decent quality bags, you will like these. If you have a taste for name brands and designer things, these just won't cut it for you.
Box is normally beautifull. Well they took out my money June 10 and I still do not have a box. it is very hard to track this and know what is going on. bolzano site has not info and cratejoy only says your box is being prepeared but come on. over a month since you charged me
Company has changed. In the beginning I was delighted now I horrified.
Ignore their shipping policy that says your bag will ship in 1-2 business days. They didn’t ship my bag to me until a month later. On top of that, they only shipped the bag to me after they didn’t respond to my email and Cratejoy was about to force a refund. The bags themselves are just ok. You’re better off looking for one yourself at a box store. On top of that, the accessories they offer can be a hit or miss. I will admit I did like a necklace and pen that they put in the bag, but for such a pricey subscription service, I expect more. Save your money and go elsewhere!
Ordered several weeks ago and still nothing I contacted them and still nothing highly disappointed and want a refund
I am canceling due to the fact u took money from me 2 times I have received 1 bag and am due in 11 days to be billed again .
Received bag. looks cheap. I know you get what you pay for but I have seen cheaper purses that looked better. I contacted them to do a return at least 4 times and I have never heard back. that itself is a major problem . when they don't get back to you to solve a problem. Will not purchase again, and I do not recommend this site.
My first handbag was fabulous -- a leather hobo with large gold trims. The next three were "vegan leather," meaning PVC (polyvinyl chloride) or another synthetic, with a self-fabric handle, a leather emboss, and a zipper closure. Not worth the price I paid. I didn't have access to my laptop and couldn't cancel via my phone, so I wrote twice but didn't receive a reply. All shipments arrived in plastic bags, so it took a bit of work to get the wrinkles out of the handbags' bodies.
I received an absolutely beautiful handbag! I am sooooo pleased! Thank you! I want more! I love this dervice
The bag I received is beautiful quality craftsmanship quality materials just beautiful I'm a big fanatic and is unbelievable I also got a couple of free gifts with it scarf which is beautiful and a really beautiful bracelet I can't say enough how great this is
Fall in love with our November box, it includes so many goodies you wont want to miss, It includes 4 fashion accessories, that are sure to make a statement, 3 beauty items including an Electronic Facal Brush you wont want to miss and a beautiful fall bag in the perfect fall color. A total value of $350
Our Elba shoulder bag was one of several styles that have been featured and shipped to members who liked larger bags with a comfortable shoulder strap. The sunglasses were one of three accesssories that were sent along with three beauty items.
New for fall the Gabriela bag is the perfect shopper; comes with the perfect fall scarf, earrings and cuff bracelet plus three beauty accessories.
For those who choose small crossbodies, the Lucialla is the perfect bag, packed with fashion accessories and beauty items; it includes three beauty items and three fashion accessories.