Bombay & Cedar
- 5 - 6 products plus two Bombay & Cedar Essential Oils. Packed with a retail value of over $100
- We're partners with 1% For The Planet which means we have committed to donating 1% of our annual proceeds to help those working toward a healthier planet. You already know "There is No Planet B"!
- Makes the perfect gift for vegans, vegetarians, those who love unique surprises and the woman in your life who lives a life inspired.
- Products include: oil diffusers, books, snacks, home goods, skin care, aromatherapy, and much more!
- Awarded 2019 Best Startup Box by Subta Cube Awards
Questions
Q: If I order today could my subscription start with the March box or is it sold out. Thank youAsked by Gail S., April 2020
Unfortunately, the March box is now sold out. If you order today (4/6/20), your first box will be the April box:)
Q: If I sign up after the July 12th date; will I have to wait for the next box in August?Asked by Susan G., July 2019
Yes, that's correct. You have until the 12th of each month to order the current box.
Q: If I sign up today would I get the May Box or the June Box?Asked by Donia Y., May 2019
Unfortunately, the May box is now sold out.
Is there anyway to get the May box?
If you sign up today through June 12th you'll receive the June box:)
Q: I ordered a box for my best friend at the end of May. She claimed the gift, but has had no updates on shipping or anything else. Any updates for the June box? Asked by Danielle M., June 2020
Bombay & Cedar reviewsReviews
Write a Review3.1
Average Subscriber RatingLove the contents & the service!
Aug 27, 2020
Kim H.
This was a gift but my sister-in-law texted a picture upon arrival with a note exclaiming that she loved Every. Single. Thing. in the box! Customer service was great on my end, too. There was a delay on the shipment (between the pandemic & the USPS issues, this was not a surprise) but a Bombay & Cedar rep answered my question quickly. Super helpful staff and super amazing goodies in the box!
Verified Purchase
Absolutely Terrible Customer Service!
Nov 18, 2020
Hope K.
Let me start by saying this is one of my favorite subscription boxes. I have been subscribed to this for over a year. Initially I was subscribed directly through their website and I never had any issues with my customizations. When I started subscribing thorough Cratejoy, my customizations were wrong every month. According to them, they never got them. I told them I was logging in to my account every month and choosing, and asked if it was a different process with Cratejoy and they said no. I then asked them to look in to it because there was clearly an issue. I then never heard a response. Over the last two months I have sent messages directly through their website, replied to a message I already had from them in my email, and even asked them for help in the comment section when you customize. I have been completely ignored.
They have always had issues with late shipping, but I always received my box so I let it go. One of the reasons I love this subscription so much is that every month they do offer so many customizations. No other monthly lifestyle box that I know of does that. I also love the curation and often discover products and brands I would not have know about otherwise.
However, now that I can't customize and now that they have shown they have no issue completely ignoring a customers repeated attempts to resolve an issue, I can't recommend this subscription....
Verified Purchase
WHAT IS GOING ON????
Nov 09, 2020
Adele B.
I am from South Africa. I paid a 3 month Subscription which was suppose to give me my September, October and November boxes. Till this day I have received NOTHING.
When I contact the SELLER my communication just gets ignored.
Is this what we need to deal with?????
Verified Purchase
Lovely Box!
Jul 30, 2019
Emily M.
What a great subscription box!! I bought it for my niece as a birthday gift and she loved every single box that she opened. What a perfect way to celebrate her teenage years. Thank you!!
Verified Purchase
That's awesome! We're so happy your niece enjoyed our box. And thank you for sharing your thoughts:)
Waited and Waited...still nothing
Oct 22, 2020
Heather E.
I was super excited for this box. I ordered it almost 2 months ago and have had to reach out to them multiple times. I understand that there are delays but I think the wait is way too long. I ordered the beginning of Sept and according to the product review it ships between 20th - 27th of each month..Well that came and went. I am a patient person but this is ridiculous.
Verified Purchase
Box returned to shipper. Twice.
Apr 08, 2019
Savannah P.
My last review mentioned how unwilling they are to work with me, and their response proves it. They actually went into the back end and updated my box to premium for me and this is when my address was changed. No matter who’s fault it is, i have sent screenshots of the fedex shipping showing first that it was on the way back and then that it was delivered to them last Tuesday. Both facts they could have checked on their own and did not need me to show them. They should have sent another box as soon as the old one was on it’s way back to them, but as Dee stated in her response, for some unknown reason their staff has not processed the return or sent me a new box. Still. And they want to defend themselves instead of making it right by sending a box that I paid for.
Also, they never “confirmed with me.” I have been asking for weeks for them to send a new box and Dee has been putting it off the whole time. Confirmed with me would be more like a joint effort of both of us coming together to work something out. I am leaving this review out of absolute frustration hoping this will help keep them responsible for the customer service they are providing but also really hoping they actually ship the box. I will update this review with the date it is finally shipped.
Update: they sent the...
Verified Purchase
Savannah, we are sorry that you are not happy with the way we process returns. As we discussed last week, because you entered your address incorrectly, your March box was in the process of being returned by the carrier. We told you that it would be reshipped once the return was processed. We confirmed with you just this past Friday that the box had been returned and a new box would be shipped. We also covered the additional shipping fees for you even though the incorrect address that was entered was not our error. We will follow up you via email. Thank you.
Dee Broughton
Just ok
7 days ago
Karen B.
After ordering in October it finally arrived today 12 Jan in Australia thought they said I was getting Nov box but it is Oct after all smells amazing due to oils and shower steamer (the one item I am excited about) but don't think it was worth the wait I will say that each time I contacted them I did get great service
Verified Purchase
Listen to the warnings!
Nov 08, 2020
Paige P.
Ordered box Oct. 1. Per your shipping policy box should have shipped by Oct. 20. Still no notice that box has shipped, hasn’t been received yet and contact information on their website is the phone number “123-456-7890”- I kid you not that’s their listed number. I have been charged for this box. Based on other reviews I’m thinking this company is a scam. Contacted them through CrateJoy, still no response. Do not buy!
Verified Purchase
Hello Paige, Per the shipping updates posted on our website, the October box is now shipping this upcoming week. Apologies for the delay. We're not sure what phone number you are referring to but we do not offer phone support at this time. We are available via email only.
Missing Order/Cannot get a response
Oct 09, 2020
Fern A.
I am a frustrated mother seeking a response:
Below is my email to Bombay&Cedar directly:
Hello,
My order was for my daughter's birthday that has come and gone without her Bombay & Cedar gift box.
This was ordered on 9/17 and was sent to be shipping by 9/19 on your site; my account says it is still in the "preparing to ship" phase. I've emailed both CrateJoy and Bombay with no response thus far.
By frustration, reading your reviews, I see a reference to your email to inquire that was different than my inquire from the site. So I am attempting to get a response by emailing here.
Frankly, I need to know if I need to cancel and get my daughter a gift that will actually arrive. You people have no phone number to call????
Verified Purchase
Hello Fern,
Your October 7th, 2020 inquiry received a response from us less than 24 hours later on October 8th. Please check your spam in case it went there. In the future, please send follow ups via email so we have a chance to resolve any issues.
Thank you
Bad Business
Aug 30, 2020
Brittany K.
Subscribed and paid in July, was billed again in August, then 2 days before they were going to charge me for September, I finally cancelled. Not one box was shipped. Contacted them a couple times and they did respond, but nothing was shipped when they stated it would be. There would be no good reason to be charged for three months in a row without product. Confused and disappointed.
Verified Purchase
Brittany, We will process a refund for your August and September boxes. You do not have an order for the July box. The August boxes were always scheduled to ship late this month per the updates on our website. Also, you would not have been charged again until October for your October box. We understand the frustration with any delays but unfortunately, COVID has had a major impact on our logistics. We wish you well.
Photos from reviews of Bombay & Cedar…
Past boxes from Bombay & Cedar…
December 2019 - "Thrive"
The Premium December "Thrive" box featured Sugar Bear Hair Multi-Vitamins, a Gleener Sweater Shaver plus 8 other goodies with a retail value of over $220!
November 2019 "Nurture"
The Premium November 2019 - "Nurture" box features a fun Tea For Me Set plus 8-9 additional surprises with a retail value of over $140.
October 2019 - "Peaceful"
The Premium October 2019 - "Peaceful" box features a peaceful activity, luxurious skin care by Terre Mere plus 6-7 additional surprises with a retail value of over $175.
September 2019 - "Agility"
The Premium September "Agility" box features high quality vegan leather handbags by Ampere Creations, beauty tools by Almost Famous plus 7-8 additional surprises with a retail value of over $150.
August 2019 - "Revel"
The Premium August 2019 - "Revel" box featured our 2 year birthday goodie bag, water infuser bottle plus 6-7 additional surprises with a retail value of over $160.
July 2019 - "Elevate"
The Premium July "Elevate" box featured a soft over-sized scarf, a kraft textured candle by Joanna Gaines' Magnolia Home plus 7-8 additional surprises with a retail value of over $140.
June 2019 - "Unwind
Our relaxing June box included over $180 in night time routine goodies:0
May 2019 - "Expose"
Our travel inspired May box included over $170 in goodies:)
April 2019 - "Green"
Our eco-friendly April box included over $140 in sustainable products!
March 2019 - "Blossom"
Our Spring inspired March box included over $140 in goodies:)
January 2020 - "Refresh"
February 2020 - "Reflection"
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