Q: If I sign up after the July 12th date; will I have to wait for the next box in August?Asked by Susan G., July 2019
Yes, that's correct. You have until the 12th of each month to order the current box.
Q: If I sign up today would I get the May Box or the June Box?Asked by Donia Y., May 2019
Unfortunately, the May box is now sold out.
Is there anyway to get the May box?
If you sign up today through June 12th you'll receive the June box:)
Q: None of my subscription box has anything pictured on cratejoy and I've had it for over 6 months, why? Asked by Roxanne C., October 2019
When will we receive the November boxes?!
The main photos are past boxes from the last few years. We curate a different box based on a theme every month. We also have a section on this page that displays past recent boxes named by month/year. Please reach out to us if you need further clarification.
Q: I’m allergic to things with artificial dyes in it. Do the items that come in these boxes artificial dye free? Asked by Kate M., August 2019
This is a rare occurrence. To be safe, all consumable products will state ingredients and any known allergens.
What a great subscription box!! I bought it for my niece as a birthday gift and she loved every single box that she opened. What a perfect way to celebrate her teenage years. Thank you!!
That's awesome! We're so happy your niece enjoyed our box. And thank you for sharing your thoughts:)
I was so surprised and delighted with the content t of this box. The scarf is beautiful, the notebook is high quality and one of my favorite things. Because I have curly girl hair I can't use the brush but I have a beagle that can. I have over 50 essential oils and I love adding to my collection. I'm currently using a hand lotion with the same two scents in the box and it is dreamy so I can't wait to make more product with these. Although I currently subscribe to 10 + boxes, I'm glad I chose to add Bombay & Cedar to my lineup.
Thank you for your feedback! We're glad you were able to get use out of the brush:)
This has been the worst subscription box experience I have ever had. I literally had to email Bombay & Cedar customer service people EVERY SINGLE MONTH to follow-up on my box because shipping information, nor the box was ever delivered on time. I would even wait until the last possible day of the month to see if the box shipped or was received, but nothing. I have emailed the customer service people twice now for my November 2019 box and it is now December 2019. I am thankful that I only paid for a 3 month subscription because it is seriously a waste of money to pay for a box that you are never certain will be delivered. I think that they need to re-think the way that they process orders and get boxes out to people. Have a system and stick to it like Ipsy or Boxy Charm. Don't set up deadlines for boxes to be shipped, etc. if you are unable to meet them.
Thank you for your feedback and please note, we are working on the delays. Our boxes shipping late is not up to B&C standards. We have finally found a new company to ship our boxes and we're confident they will ship on time starting in December. In the interest of transparency, our current center has continuously let us down and we are no longer willing to give them our business. Fingers crossed our new center is aligned with our standards. Thank you sooooo much to those who have been so kind and understanding during these delays. You have NO idea how much that means to us!
This really disappointed me. First, it’s a really expensive box. There are others boxes like Causebox and FabFitFun, that you get much better brands and more products. First of, I received this box a months and almost two weeks after purchased. When I received it, nothing made sense to me: there was a tumbler, a diffuser, earrings (mine came broken), a urine tester (this was the most exciting item), and I honestly don’t remember the rest. It’s so expensive for so little choices and the quality is just cheap. I’d pay 25-30 for this box, but 57 is just way too much.
Hi Nicole, Thanks so much for your feedback. We're sorry to hear you did not enjoy your August "Revel" box. To clarify, it included Orange Essential Oil, Enlighten Essential Oil Blend, Stationery Set, a stylish pair of earrings, a Botanical Porcelain Essential Diffuser, Water Bottle with Tea and Fruit Infuser by HYDY, a creme lipstick, Vivoo Urinalysis Kit and our 2 Year Birthday Goodie Bag with 4-6 additional products. The retail value for this box was over $160. While we do not have the retail value of big boxes like FabFitFun or Causebox we do actually include just as many products, if not more and we do consider our curation to be unique. We understand our curation may not be for everyone but again, thank...
This was an excellent box. Loved everything. 💗💗
Hi Elayne! That's great to hear. Thanks so much for sharing your feedback. We're excited to have you!
My last review mentioned how unwilling they are to work with me, and their response proves it. They actually went into the back end and updated my box to premium for me and this is when my address was changed. No matter who’s fault it is, i have sent screenshots of the fedex shipping showing first that it was on the way back and then that it was delivered to them last Tuesday. Both facts they could have checked on their own and did not need me to show them. They should have sent another box as soon as the old one was on it’s way back to them, but as Dee stated in her response, for some unknown reason their staff has not processed the return or sent me a new box. Still. And they want to defend themselves instead of making it right by sending a box that I paid for.
Also, they never “confirmed with me.” I have been asking for weeks for them to send a new box and Dee has been putting it off the whole time. Confirmed with me would be more like a joint effort of both of us coming together to work something out. I am leaving this review out of absolute frustration hoping this will help keep them responsible for the customer service they are providing but also really hoping they actually ship the box. I will update this review with the date it is finally shipped.
Update: they sent the...
Savannah, we are sorry that you are not happy with the way we process returns. As we discussed last week, because you entered your address incorrectly, your March box was in the process of being returned by the carrier. We told you that it would be reshipped once the return was processed. We confirmed with you just this past Friday that the box had been returned and a new box would be shipped. We also covered the additional shipping fees for you even though the incorrect address that was entered was not our error. We will follow up you via email. Thank you.
I received my first bombay and cedar March 2019 box. I was very excited to get it as I watched unboxing of other months boxes. However I was a little disappointed as I was hoping for more of a lifestyle box. Instead it had makeup and nail polish which I dont even wear. I feel as if the box was more of a glamour and beauty box which I am not interested in. I was looking forward to more of a home and wellness box.
Thanks so much for your feedback and we're sorry to hear you didn't enjoy your first MINI box. Our box is actually a lifestyle box and features a variety of items. We are not a beauty and makeup box but we do feature those items along with other lifestyle products. Your MINI "Blossom" blox included a Floral Sunshade Umbrella, Lemongreass Essential Oil, Blossom Essential Oil Blend, Cream Nail Lacquer and Crystal Nail File, A Lip Tint and Purple Heirloom Chips. Our PREMIUM box included the above plus an additional 4 products. We do suggest that you are signed up for our mailing list as we release 2-3 spoilers each month. From there, you can decide if the current box theme is for you. If you...
I cancelled my sub to this box for monetary reasons and had such regret after seeing reviews of the one box I missed. Never again missing out on this amazing subscription.
The January Cleanse box is my favorite of any subscription I have ever received. Each item is useful, but unique and exciting.
The variety of curation is unmatched in the sub box world. The mix of home decor, aromatherapy, beauty, health and wellness, gourmet food and drink... incredible variety while still feeling curated and cohesive.
Thanks Kel! So glad to see you are back and still with us:)