Q: IS THIS CRUELTY-FREE? I typically stay away from products made in Asia because of the lack of cruelty-free items. Asked by Donna S., April 2019
Thank you so much for the great question! In 2016, a bill was passed in South Korean stating that all Korean beauty brands/companies must stop testing cosmetics and ingredients on animals by the end of 2018. However there are still some brands that use components such as propolis, beeswax, or snail mucin.
Q: Does this box ship to Canada? I only see it being advertised for US..Asked by Jada C., July 2021
Yes Bomibox does ship to Canada. Thank you!
Q: Is there a number to reach you all?Asked by Amberly R., June 2020
We currently only offer email or direct message support.
Q: If I gift this box, will it be a one-time delivery or does it renew?Asked by Cathy B., May 2020
You have the option on checkout to choose a non-renewing one time gift option. Thank you.
I have been receiving BomiBox (luxe) for over a year and a half now and am consistently impressed with this subscription box! I was already pretty familiar with Korean skin care regimens and brands, and this was a great way to add more variety into my routine. The products are mostly full-size which is a fantastic value. The curation is also excellent - for example in the winter I’ll get items ideal for hydrating and protecting dry/itchy skin, while the summer months will have more SPF and oil/clarifying products which is awesome. The box is mostly all skin care, which is great for me. I am not always a fan of makeup samples if it isn’t personalized (colors I don’t like/use etc). My box has always shipped on time, usually when I get the email they send that says they are starting to ship boxes I get mine within a few days. Nothing weird with billing, it’s been really consistent for me. I hope they don’t change anything about it honestly, I will continue to recommend this one for sure!!!
The box itself is awesome. I love everything I get, and I am usually so happy, but you have to be willing to risk losing your monthly payment because they are suspiciously impossible to get a hold of. My October box had a huge delay in shipping. It was stuck in the post office in another state for over three weeks. I sent Bomibox fifteen emails, I went on their instagram account and commented four times; and then received a very quick 'what's your email we will look into it.' They never did. I finally randomly received the box - with no help from Bomibox; and I wrote to ask how I am supposed to contact them in the future and no response to that either! WHY!!? You're so good at curating! Please care about your actual customers too please!
Their shipping is horrible, you don't receive the box until the end of the month or at all. Their customer service is subpar, took over a week to respond to an email and still no resolution. I gifted my wife 3 months, she loves the box but disappointed in the service and shipping. Received 1st month very late and now the 2nd box is missing.
Hi Zahid, Thank you so much for sharing your honest feedback. I'm so sorry your experience didn’t match your expectations. The service you received is not acceptable or indicative of the experience we want our customers to have and for that we sincerely apologise. We did email you enquiring which box was late and did not arrive, but unfortunately did not receive a response. We would love to make this right so if you can please respond to our last email so we can to try to resolve the issue for you. We can refund the box or have a replacement sent to you.
I am so impressed! Bomibox is hands down one of my favorite subscriptions. It's one of the only boxes where I end up actually using everything in the box and it doesn't break me out. I especially loved the peel and sunscreen this month which I really really needed. Their service has been great and I would highly recommend it thanks!
Ecstatic to have received my Bomibox! It was a gift from my aunt and has been a godsend with my skin acting up from wearing a mask all the time. The products were super gentle and calmed the breakouts I was getting around my mouth. I also loved the sheetmasks which were so soothing and made my skin feel plump and healthy. I will subscribe to the box after I'm done with the products in the gift box. Highly recommend!
Bomibox is one of my favorite boxes to receive and it's one of the best Korean skin care boxes I have tried. I have gotten five boxes so far and I always love everything they include! It is a little more expensive, but you do get 8 full size products, so it's worth the money.
I initially got this box as a gift, but have since subscribed for myself. I started with the smaller Bomibag, but fomo led me to upgrading to the Bomibox itself. The selection Korean skincare is absolutely amazing and honestly there's no other box I've had that compares. I like the selection and that no two months are the same. Also like that products aren't always things easily available so I get to try new things before they launch everywhere. Love you guys, thanks for the great service and products!
I cancelled my subscription in Oct 2018, but they still charged me for an Oct box (maybe I passed the deadline to cancel, but whatever). I was charged again for Nov 2018 three days after I was sent an email saying that my subscription was cancelled!
***Make sure you email them saying you want to cancel your subscription instead of clicking the "deactivate" button on your account because that's what I did in October, and I was still charged. ***
I love this box! I've jumped fully into the Korean skincare routine and my skin has never looked healthier! My only issue is that my warming eye mask did not work. Half of it was missing the stuffing altogether that was supposed to make it warm up and the other side barely got above room temperature. I emailed customer service with no reply.
I loved this box great products and will definitely purchase again. Check out my video on YouTube. Great customer service:)
Thank you so much Robyn!
t's never too early to start taking care of your skin and use anti-aging ingredients that are great for all ages! While we can't stop our skin from aging, we can protect and treat it to minimize the external factors that contributes to aging skin. This month we've included products targeted to elasticity, wrinkle improvement, brightening and moisturizing your skin.
October's box was filled with products that work great for winter skin.
Drier weather causes dry skin and you should use products that focus on hydration. In this month's box we've provided a capsule of products to do just that.
Fall is here and changes in the weather brings changes in our skin. In the cooler months, the air gets drier outside and inside with the operation of heaters. When skin starts losing moisture, the barrier can get disrupted, causing increased sensitivity, dryness, and irritation. This month we've got some products to keep your skin cleansed, moisturized, soft and smooth while protecting your skin barrier.
With the extreme heat and air-conditioned environments, your skin will need ingredients to soothe and protect. This month we've filled the Bomibox with product that do just that!
Cleanse, treat and protect with the May box filled with nourishing goodness for glowing and plump skin.
This month we focus on soothing stressed skin, anti-aging and hydration to strengthen the skin barrier.
Soothing and repairing your skin with products packed with exfoliating, fermented and cooling ingredients.
Hydration! With harsh winter weather coming (or already here), locking in moisture becomes more important.
This month's box focuses on spot treatment, exfoliation and protection.