Q: IS THIS CRUELTY-FREE? I typically stay away from products made in Asia because of the lack of cruelty-free items. Asked by Donna S., April 2019
Thank you so much for the great question! In 2016, a bill was passed in South Korean stating that all Korean beauty brands/companies must stop testing cosmetics and ingredients on animals by the end of 2018. However there are still some brands that use components such as propolis, beeswax, or snail mucin.
Q: I would like to know if the debit in the card is at the time of the order or at the time of the actual shipment of the order. thank youAsked by Sara C., January 2020
Hi Sara. The debit for payment is applied when you order. I hope this helps, please reach out if there's anything else you'd like to know.
Q: What are the sizes of the products in the box? Are they full size, deluxe, or samples?Asked by Natalie A., December 2019
Hi Natalie, It is a mixture of full sizes and deluxe sample/travel/mini sizes. The majority are full sizes. You can view our past boxes for an idea of the items in each box on our website
Q: I ordered a Box August 24, 2019 and haven't received a thing and It's now Oct. 7, 2019?? Is it always this long? I cancel if so! Terrible! I should get it for free! Anyone else have this problem? Asked by Gayle H., October 2019
Hi Gayle, I think it would be shipped towards the end of each month but as Bomibox explained they were facing delays .You subbed towards the end of the month so you would be getting the September box and like some subscriptions they tend to ship at the end of the month you subbed to. I hope you get your box soon!
Hi Gayle We usually ship at the end of the month. We unfortunately experienced a delay with USPS scanning the packages and sending us the tracking. We have received it and have sent you your tracking if you can please check your email. Please reach out to us if there's anything else we can assist with!
Day 8! Customer service hasn't responded!!!
I placed an order on Feb 4th 2020 and I still don't have an update on my order nor did I receive tracking info. I have been trying to reach out since the last few days but haven't received a response. The website said if I order before 15th, I'd get the box for the same month. It's already March and I have no clue about my February box. This is pathetic service! Does your fulfillment provide know what SLAs are? Bomi box you should be ashamed of yourselves! this is a SCAM!!
It's been over 40 plus days since ordered and my money was taken. And I keep being told end of month I'll get shipping information. I'm now at the end of the second month and I have no tracking number, no responses that this will happen and now my emails are being ignored. This is absurd. 40 plus days and no sign that it will even arrive anytime soon. And I signed up for a 3 month subscription, at this rate it's gonna take 9 months to get 3 months worth of subscriptions. Worst mistake to buy this.
I am so sorry for the delayed response, we have been experiencing high volumes of email.
Thank you so much for your email and subscribing. Because you ordered on 17 December, your first one is the latest January shipment. We usually ship towards the end of the month. We began shipping yesterday and USPS should update our system with tracking by today/tomorrow. You will receive an email confirmation with tracking as soon as your tracking is updated.
I once again apologize for any inconvenience.
Please reach out if there’s anything else I can assist with.
I love this box! I've jumped fully into the Korean skincare routine and my skin has never looked healthier! My only issue is that my warming eye mask did not work. Half of it was missing the stuffing altogether that was supposed to make it warm up and the other side barely got above room temperature. I emailed customer service with no reply.
I loved all the products! Loved that they were full size! Shipping was a bit long but totally worth it!
I have been receiving BomiBox (luxe) for over a year and a half now and am consistently impressed with this subscription box! I was already pretty familiar with Korean skin care regimens and brands, and this was a great way to add more variety into my routine. The products are mostly full-size which is a fantastic value. The curation is also excellent - for example in the winter I’ll get items ideal for hydrating and protecting dry/itchy skin, while the summer months will have more SPF and oil/clarifying products which is awesome. The box is mostly all skin care, which is great for me. I am not always a fan of makeup samples if it isn’t personalized (colors I don’t like/use etc). My box has always shipped on time, usually when I get the email they send that says they are starting to ship boxes I get mine within a few days. Nothing weird with billing, it’s been really consistent for me. I hope they don’t change anything about it honestly, I will continue to recommend this one for sure!!!
The box itself is awesome. I love everything I get, and I am usually so happy, but you have to be willing to risk losing your monthly payment because they are suspiciously impossible to get a hold of. My October box had a huge delay in shipping. It was stuck in the post office in another state for over three weeks. I sent Bomibox fifteen emails, I went on their instagram account and commented four times; and then received a very quick 'what's your email we will look into it.' They never did. I finally randomly received the box - with no help from Bomibox; and I wrote to ask how I am supposed to contact them in the future and no response to that either! WHY!!? You're so good at curating! Please care about your actual customers too please!
Bomibox is one of my favorite boxes to receive and it's one of the best Korean skin care boxes I have tried. I have gotten five boxes so far and I always love everything they include! It is a little more expensive, but you do get 8 full size products, so it's worth the money.
I initially got this box as a gift, but have since subscribed for myself. I started with the smaller Bomibag, but fomo led me to upgrading to the Bomibox itself. The selection Korean skincare is absolutely amazing and honestly there's no other box I've had that compares. I like the selection and that no two months are the same. Also like that products aren't always things easily available so I get to try new things before they launch everywhere. Love you guys, thanks for the great service and products!
I cancelled my subscription in Oct 2018, but they still charged me for an Oct box (maybe I passed the deadline to cancel, but whatever). I was charged again for Nov 2018 three days after I was sent an email saying that my subscription was cancelled!
***Make sure you email them saying you want to cancel your subscription instead of clicking the "deactivate" button on your account because that's what I did in October, and I was still charged. ***
I loved this box great products and will definitely purchase again. Check out my video on YouTube. Great customer service:)
Thank you so much Robyn!
October's box was filled with products that work great for winter skin.
Drier weather causes dry skin and you should use products that focus on hydration. In this month's box we've provided a capsule of products to do just that.
Fall is here and changes in the weather brings changes in our skin. In the cooler months, the air gets drier outside and inside with the operation of heaters. When skin starts losing moisture, the barrier can get disrupted, causing increased sensitivity, dryness, and irritation. This month we've got some products to keep your skin cleansed, moisturized, soft and smooth while protecting your skin barrier.
With the extreme heat and air-conditioned environments, your skin will need ingredients to soothe and protect. This month we've filled the Bomibox with product that do just that!
Cleanse, treat and protect with the May box filled with nourishing goodness for glowing and plump skin.
This month we focus on soothing stressed skin, anti-aging and hydration to strengthen the skin barrier.
Soothing and repairing your skin with products packed with exfoliating, fermented and cooling ingredients.
Hydration! With harsh winter weather coming (or already here), locking in moisture becomes more important.
This month's box focuses on spot treatment, exfoliation and protection.
This month our star ingredient is Cica! Cica is well known for its magical scar healing, soothing & restoring properties.