Q: Does anyone know if this company is still going? I’ve emailed a few times and no reply to my subscription? Asked by Charlotte W., July 2020
No answers yet! Be the first to help by adding an answer below.
Q: Who do I contact to get a refund before my package is shipped?Asked by Jessica H., November 2020
If you drop us an email, we can arrange a refund as long as the box hasn't shipped. Many thanks!
Q: Hi, does anyone know if this company is still running? I’ve emailed a few times and no response?Asked by Charlotte W., July 2020
We are now running as normal - during the pandemic there were some changes made and unavoidable delays, our apologies for this!
Q: Anyone know if they are shipping during the pandemic? Asked by Joanne W., April 2020
We are shipping as normal though there are some delays as expected! Many thanks
Yep, I've been recieving mine a little late due to changes but still been receiving them 😘
Just received my first box. It's beautifully packaged and lovely items inside. The peanut butter popcorn didn't last long and my daughter is already eyeing up the keep cup and relaxing face mask.
I'm looking forward to reading the paperback .. I have subscribed to 'surprise' so looking forward to see what genre I get each month.
This is ideal for a gift or just a gift to yourself, so glad I found the website and already excited to see what's in next month's box! 😁
Ordered a gift subscription for my friend for her birthday last year. I had exchanged emails to and from for 3 weeks in order to get the first subscription box delivered. It was eventually delivered 3 weeks late. I'd subscribed to 3 months worth of boxes, she then received another 2 months later. We have just been having a conversation and shes told me she never received the last box and presumed I'd only bought 2 months. It had cost me £43 and the service has been absolutely appalling.
Thank you for your feedback.
Unfortunately, as we hadn’t heard from you since October last year and we hadn’t received any boxes back from our couriers, we were completely unaware that your friends box hadn’t arrived. Had we been informed, the issue would have been quickly rectified with a replacement box sent out immediately.
The issue has now been rectified and a replacement box sent.
Also, with regards to the shipment of the box; as is advised on our website, all orders close on the 1st of the month with any subsequent orders being shipped the following month. As you ordered on the 29th of September, your first box would not be shipped until the week of the 14th of October.
Many thanks. .
I've only bought one box so far but it was amazing! Just wish I could remember the chocolate that was sent, best chocolate in the world! Clearly a very expensive brand too!
I look forward to my box every month! Ive never been disapointed!
I have just received my first box and I’m overjoyed. The contents are just what I like. Can’t wait to try the hot choc and the raspberry chocolate. Love the look of the book. Can’t wait to get started on it and the little extras are wonderful. Thankyou
Brilliant box, a book I would not have picked myself but I ended up not being able to put it down, I loved it and passing it onto a friend once I was done, so she can love it too. I can't wait to see what comes next month. Nice hot choc, metal straws (which my children have stolen coz they are multi coloured) and bath bombs. Really cheered me up at the start of my furlong time at home in this crisis.
A lovely box, I received a Christmas romance book perfect for the season. Along with a lovely hot chocolate which I shall look forward to reading with. Thank you!
I loved my first and second subscription box love it when they wrap the book it's really a mystery what book u got ☺ I got amazing bar of soap it reminded me of lush soaps and hopefully next month might get coffee or hot chocolate as fall is coming and maybe get a romantic comedy novel 😊😊😗but I can't wait for my next box 😭
Perfect boxes !! i love to receive it every month. the customer service is also awesome !
I look forward to this book box every month, the books are always awesome and the goodies that come with it blow me away! Candles, hats, soap, it's just perfect. Really good value for money and great customer service. Emailed monthly to remind me my payment is going out which is useful too!