A six month subscription and never received a single book. Sad.
Never delivered or responded to mails
Bookvoyage sucks. I ordered three boxes and only received one. No one from the company will respond to emails or messages on social media. Dont waste your money. Scam.
I ordered a box for my friend in June. It was supposed to be a gift for her graduation. She never got the box. I got an email telling me that there were some problems with the shipment. I emailed them later asking where is the box but nobody replied.
This is simply a scam. DO NOT ORDER THIS!
They will not ship out your parcel until you remind them multiple times. I paid for three separate boxes and only ever got one! That means they took £30 from me for nothing in return. Please do not make my mistake and give these people money as it will only stress you out and cost you your hard earned pounds.
I live in the UK (where this company is also based). All I can say is, if you are happy emailing them every other day, and waiting three months for each box to arrive (but still paying for the others in between) then this is the service for you!
I received February’s box at some point in April/May. (Again, UK based seller and UK based customer - it would’ve arrived quicker if the postman had decided to take a cardboard box with him around the world and filled it himself).
I was contacting the seller frequently, sometimes getting one line emails telling me to just wait a bit longer for it to be delivered, others promising to provide me with tracking codes when it had been dispatched, then providing tracking codes that didn’t exist. Others said there were delays within the postal service, of which Royal Mail had not mentioned anywhere themselves. I then received another email response (after plenty of others) saying it was ACTUALLY their service centre that hadn’t even sent the box out in the first place! If I could’ve rolled my eyes any harder, I would’ve been able to see the back of my skull.
Don’t expect to find any information on their website or social media pages to corroborate any “problems” they’re experiencing in getting their boxes shipped/delivered/whatever else they feel like saying on a particular day either. They seem like a shy bunch, unless it comes to online promotion, of course. You must liaise with...
Paid for February’s box, which was supposed to be sent within the first week of the month - still not been received. Been fobbed off in the emails and the seller has now just stopped responding. No information available via website or social media pages regarding any “delays”, won’t provide tracking code to prove box was shipped, no response to request to have another box sent/refund. Cancelled my subscription and removed my card details, because I imagine they’d be more than happy to keep charging and not fulfilling orders. AVOID.
Will NOT be rdering again and do NOT recommend.
I ordered by the 27th was told box wold ship on the 1st. Didn't hear anything until the 18th when it said box had been sent (It hadn't i had to email to ask where the box was) box then didn't arrive until 23rd (because it hadn't been sent until i complained).
Finally got here, book is damaged and my "food" is two soft candiesthe size of pennies. Atrocious, the service is ridiculous and I cant beleive after a month of waiting i've recieved a damaged book. Oh and the bookmark ? Paper.
They have took two payments from me and still no box, I have messaged them loads and still nothing, I'd advise stay well away.
The first 3 months it was good and I really like it. As soon as I paid a subscription for six months the books didn't came anymore. I wrote 3 times to them and no answer at all!