Q: If I order the December box to ship to Colorado Springs, will it arrive in time for Xmas??Asked by Kathryn C., November 2020
Sorry for the late reply.
Our Boxes normally arrive by the end of the month.
But especially this month we will try our best to send it earlier so it can arrive in time for Xmas.
But we can't guarantee it for sure as t is out of our hands as soon as we ship it (depends on each country's or area Post Office's management.
Q: If I order on the 3rd of a month will I receive my box that month or the nextAsked by Nathen I., August 2020
If you order on the 3rd of a month you will receive the crate on the following month.
Q: i was charged for three monthly shipments and have NEVER SEEN EVEN ONE!!!!!!!!!! I WANT MY MONEY BACK OR THE THREE BOXES WITHIN 2 WEEKS!! OTHERWISE IM FILING ALL THREE CHARGEBACKS AT MY BANK!!!Asked by Nichole B., May 2021
Q: Hello , my shipping status is “your box should be arriving soon!” How can I get an estimated time frame on when it should arrive ?Asked by Leslie O., March 2021
Never received box. Ordered in early October. They said it shipped in November but never gave a tracking number.
12/31/2020: received box just in time for New Years. Thank you. Added more stars!
Thank you for having updated your review. We apology for the delay and we hope you enjoyed your Box :)
Oh my gosh! This box was everything! It was curated perfectly, and my Japanese friend felt right at home. He loved every little bit in this box. My ONLY negative thing to say is that it took soooooo long to get. Definitely not a “monthly” subscription box. BUT, I will say.. WORTH IT FIR SURE. To see the happiness on his face was priceless :) I only wish that there would’ve been better communication on the arrival date. But, otherwise, SUPER AMAZING!!! <33333
Took a moment to get my last few boxes. But I get it. Very good and fun selection of goodies. Everything is different. Comes with a print up about each package. Will renew my subscription. Thank you!
Thank you very much for your kind review.
We are sorry for the time it took, but we are very glad that you appreciate our selection.
We will try our best to offer you more and more interesting content each month :)
My poor daughter spent her Birthday money on the premium box in April so she can get it by her birthday in May. Shipment never even happened yet. I just want my money back for my kid so she can go elsewhere for a different subscription because this on was just an overall horrible experience . Its like pulling teeth to get any kind of communication or to get my money back. What a shame.
Ordered box in March, its now nearly June. Paid for 3 boxes haven't received a single one.
Reached out to company 4 times, no response.
Reached out to cratejoy twice and was told the agent "went above and beyond" by reaching out to the seller for me....As a corporate customer service manager I don't understand how that is going above and beyond but okay....
Agent said no response from seller and completely avoided answering my question which was "is it standard to keep a seller's store active/intact when they are neglecting their customers, not responding and not sending out product on time?"
I was told I could get my money back, which I had held out until this point hoping id receive SOMETHING but I havent so i'm going to get my money back.
Appalled by seller and not thrilled with Cratejoy customer service. Don't waste your time or money on this scam.
Update: I received my box yesterday, Feb 19, 2021. So it took over two months to get it. The quality of the items is great and varied. It was a fun box to receive. Once I was notified that the box had shipped, it didn't take long to receive it. It just took a while for it to ship. I still wonder if it's better to order from their page if they have one instead of cratejoy. I have updated my rating to reflect the box received.
I placed my order on Dec 7th. It wasn't clear to me that I would receive it in January, but once I understood that I decided to wait. It's Jan 28th and my account still shows that my box is being prepared. I reached out to the seller and asked about shipping since they state that they usually ship around the 10th of the month but all they said was that my box was going to be shipped soon. In the meantime, the 2nd payment for the subscription was deducted. I don't know what the issue is. I ordered a different box from Japan from a different website and those are coming on time and regularly. I am disappointed because I was really looking forward to receiving this box. I waited long enough before posting this review, but if you are looking to buy just know that it may take a while, and who knows how long!, to receive it.
UPDATE Jan 2021: I placed the order in Nov but looks like it didn't arrive to the vendor until Dec, IDK which of them to blame for that but that explains a portion of the delay (though not the vendor's lack of response to inquiry). We finally received our first box & it was full of a wide assortment of snacks that were a lot of fun to try. So far, the box is good, the shipping is bad, & the customer service is indifferent. I'll update the review as we get more experiences with more boxes!
December 2020: Box has not been shipped and no response from vendor as to ETA. Intentionally ordered early enough so it would be here before Christmas but it hasn't even shipped yet so that's not happening :( Hopefully, it arrives soon & I'll update with a review based on the actual box.
We are deeply sorry as we know many expected their boxes to arrive for Christmas, but it may take more time before they can be delivered to you.
At the moment, the Japanese Post still provides a limited-service due to the pandemic and it is really difficult to give an estimation about the arrival of the boxes. There are big variations in the time of delivery depending on the area, and it is out of our control.
So we are sorry but we can’t tell you exactly when your Box will arrive but we are sure that it should arrive any time soon during January.
Regarding the delays in the reply, due to the busy holiday season and the situation, we've received a high volume of...
Took a long time to receive but it came. Everything was packed nicely and in good shape. So far the family is enjoying the different snacks. Super fun!
Ordered the October box back in September to share with my daughter and granddaughter who LOVE Halloween.
Unfortunately with COVID there were delays but customer service did send emails to that effect.
I did not receive my box until November. The reason for 4 stars is I did not receive the October box - instead I got the November one.
I did not think I would like some of the items that were in my box but turns out I have loved everything I have tried (about 1/2 the box so far). I love trying new stuff from overseas!
Finally, to those that think this is a scam it is NOT. The shipping part is out of everyone's hands right now. I am glad I did finally get mine, even though it was not the month I ordered. But I know the company did everything they could to make that happen.
Will definitely order again after the holiday rush is well over.
Thank you very much for your kind review!
We are very sorry that you and your daughter couldn't receive the Halloween box at that time due to the pandemic.
We really appreciate your understanding and support, and we are very happy to know that you enjoyed your November Box.
It is not a very easy time for the shipping and the deliveries so we really appreciate your feedback.
Hope you will enjoy your next Boxes even more :)
Thanks a lot Lorraine!
never got one and paid for 3!!!!!!!!!!!
The theme of the March Box will be the Hina Matsuri. This Box with the theme of little girls’ festival promise you a lot of really delicious snacks from Japan! You have until February 28st to subscribe and enjoy this Box. Don’t miss this wonderful Box and register now by choosing the plan you like.
Subscriptions for the February box are still available! The theme of the February Box will be the Valentine's Box❤️ This box promises plenty of superb chocolate treats and snacks to share with your loved one. This is a great gift idea if you want to treat yourself and your Valentine 👩❤️💋👨 And for singles, you can still treat yourself, it will make more quantity to enjoy by yourself! You have until January 31st to subscribe and enjoy this Box.
January Box was full of exclusive and seasonal products
Subscriptions for the December box are now available! The theme of the December Box will be “The Christmas Box”. Did you well-behaved this year?😇 Because the Santa from Japan is on his way with his hood full of delicious sweets and snacks! 🎅 A special box for your Christmas and New Year that will be full of awesome products of the season 🎄🍭 Perfect as a gift or for sharing during this Holidays, enjoy this Box that will makes you trip and amaze you 😍✨
The theme of the November Box will be “TRADITION BOX”, A Box that is all about traditional Japan. Macha, Senbei, Wagashi, Azuki, traditional accessory… this Box will be full of products that will make you travel directly to Japan!
The theme of the September Box was HALLOWEEN CANDY PARTY! 👻 Halloween boxes are truly the ones not to be missed. Special Halloween products are available all over Japan and your Box will have so many things to surprise and amuse you.🦇 On the flavor side, you can expect many surprising tastes with pumpkin flavors or even mystery flavors … 😈
The theme of the September Box will be OTSUKIMI or the festival of the full moon. Sign up by August 31 to have a chance to enjoy this exclusive Box full of limited seasonal products of autumn. Chestnut, sweet potato, edamame, all these flavors that you can experience during autumn festival will make you traveling and give you a taste of the Otsukimi festival! Don’t miss this wonderful Box and register now by choosing the plan you like.
The August theme was “BEACH BOX” 😎🏖️☀️ With many exclusive products related to the Japanese summer and Ocean. Discover the Shikuwasa Soda and many other awesome products sent directly from Japan to makes you feel all the Japanese seasons and events!
The July theme was “Japanese summer”. With exclusive products that taste like the typical fruit of the summer in Japan: Watermelon. Whether the Milky candies or Suika no Tane Ramune, you could discover a flavor that is rarely found outside of Japan in confectionery. With the hot weather, the Japanese refresh themselves with very popular ice creams: the Kakigori. Grated ice on which you pour the syrup of your choice (usually strawberry, lemon, melon ...) Well, the littl
The June Box theme was Tanabata, Japan’s Star Festival on July 7th. As a premium product, it had the delicious Pocky Choco Mint. In addition, this Box had its share of exclusivities such as the soda Calpis Soda with Muscat, the exclusive Dragon Ball chocolates, or the famous and delicious Koume candies in superb packaging. And as an exclusive object, a Japanese fūrin (or wind chime) which embodies all the magic of Japanese summer. A Box that stood out for all of its exc
May Box was really awesome. With many premium products such as Kit Kat and Pocky in limited edition flavors. A new Japan limited premium Fanta and many incredible surprises!
April Box's theme was SAKURA. With full of seasonal and exclusive products, it was an awesome Box!