I never received my box, a proper response, or a refund and its been over a month and I have messaged them multiple times.
We are sorry if it has a misunderstanding on some points about how our subscription service works.
You subscribed on the 1st of December so it may seem a very long process but, when you subscribe, this is always for the next month's box.
Your first Box (January) has been shipped just recently as we ship our boxes around each 10th of the month.
There are a process and a shipping period that was already decided as we need to prepare all the orders according to the number of subscriptions each month.
Due to the busy holiday season, we've received a high volume of support emails recently and we’re still working through them that's why our responses are getting delayed. We are really sorry for the...
Ordered my box Nov 29 still have not received it, I have emailed them with no response and no tracking number.
All the December Boxes have been shipped last month, but there are unfortunately some big delays in the delivery process due to the COVID-19 crisis and the Holiday season which is always a busy one.
At the moment, the Japanese Post still provides a limited-service and there is no tracking number available for the United States, Canada, and Australia, and some countries can't be delivered from Japan at all yet.
Due to the busy holiday season, we've received a high volume of support emails recently and we’re still working through them that's why our responses are getting delayed. We are really sorry for the inconvenience.
Thank you for your understanding and hope you can get your box soon.
Box ordered in plenty of time for christmas gift. No shipping notice, no info from seller. No response to multiple emails asking for information.
Will wait one more week before filing for a full refund. Very disappointing
Your December Box has been well shipped since last month, but there are possible delays in the delivery process due to the pandemic and the busy holiday season.
You should normally receive a shipping notice from Cratejoy as your order is noted as shipped. We are sorry if you couldn't receive it.
Due to the situation, we've received a high volume of support emails recently and we’re still working through them that's why our responses are getting delayed. We sent an email to all of our customers to explain the possible delays, once again sorry if you couldn't receive it.
We hope you could receive your Box and you enjoyed it.
LIke others, I placed an order and never received it, although I was sent surveys asking me to rate my satisfaction with the subscription
We are sorry if you worried about all the negative comments that we got due to the big delays in the shipping process and our incapacity to reply quickly to all the emails we received recently.
Your first box has been shipped since last month, but it may take time before to be delivered because of the impact of the pandemic on the shipping and delivery process.
The surveys are sent by Cratejoy accordingly to an estimated period where you should have received your Box. We are sorry that you received it before your Box and we understand the disappointment and your negative review.
We hope that the situation can get better soon.
Hope you finally received your box and that you enjoyed the content.
I have paid I believe 3 different months and have not received 1 box. I don't really understand what is going on and what I have paid for and if/when I can expect to receive anything.
Really poor communication and pretty honest, feel like I have been scammed.
Will not repeat business and can not in good conscience recommend to anyone.
We apology for the late reply and for your concern about our service.
You subscribed on September 14 for the October Box, but as we informed by email to all our American subscribers, due to COVID-19 the shipping to the US was suspended at that time.
We offered to everyone who wanted to ask for a refund or to pause their subscription until the shipping could restart.
To customers who didn’t reply to us, we postponed all the payments until we can ship the Boxes.
Cratejoy renews automatically all subscriptions unless it is canceled or postponed by the subscriber or the seller.
You didn’t pay for 3 Months but 2 (November that was shipped, and December that is in the process of being shipped).
We invite you to check your...
Ordered this box in September and still have not received it. Yet they can charge me for a subscription renewal............